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    It project manager - Providence, United States - Beacon Systems

    Beacon Systems
    Beacon Systems Providence, United States

    3 weeks ago

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    Description
    About Beacon Systems, Inc
    Beacon Systems, Inc, delivers Program Management, Science, Engineering, and Technology Solutions to Federal, Commercial, State, and Local Agencies. We are a subsidiary of Radiant Digital Solutions.

    Our Technology support to many DoD Agencies, NASA, Voice of America, FDA, and State Agencies such as State of FL, RI, MS, ND, VA, and WV extends our delivery of solutions worldwide.


    Position:
    IT Project Manager


    Location:
    Onsite - Providence, RI

    Duration: 12 Months Plus

    Job Description
    The Project Manager Senior has overall responsibility for overseeing small to large projects from initiation to close-out. This will include providing recommendations to improve operations and smoothly transitioning projects to ongoing Maintenance & Operations.

    This role will be instrumental in assisting the State team in leading modernization of call center tools including Workforce Management, and enhanced CRM capabilities.

    This requires coordination between the Department of Human Services (DHS), Enterprise Technology Strategy and Services (ETSS) in the management of the software development lifecycle.

    The Project Manager monitors and identifies project risks, issues, and trigger events, ensures the alignment, buy-in, and coordination of project stakeholders; and assists with reviews of vendor performance levels, ensures service level agreements are met, and supports the contract negotiations with vendors.

    Responsibilities of the Project Manager Senior require strong project management, knowledge of software development processes and exceptional leadership and communication skills.


    EXPERIENCE AND REQUIRED SKILLS:
    5-10 years experience as a Project Manager with a proven track record managing complex IT projects
    Versatile project management skills with the ability to learn quickly and work with limited oversight and supervision
    Demonstrated ability to build effective partnerships with key business stakeholders and outside vendors
    Proven leadership, organizational and planning skills across different types of projects
    Experience with project management tools and best practices
    Experience with application development and software development life cycle methodologies
    Experience with ITIL practices including incident and problem management
    Required knowledge of JIRA, Excel, PowerPoint
    5 or more years of experience in Call Center technology
    Experience with NICE CXone products including inContact, Studio Scripting Tool, IVR, Central, and ACD or similar
    Experience with Workforce Management tools and CRMs for Call Centers.

    EDUCATION:
    Bachelor s degree in MIS, Computer science or related field.
    Master s degree preferred
    PMP certification a plus
    Compensation

    Compensation for roles at Beacon Systems Inc depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience.

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