Patient Coordinator/ambassador- Multi-specialty - New York, United States - Mount Sinai

Mount Sinai
Mount Sinai
Verified Company
New York, United States

3 weeks ago

Mark Lane

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Mark Lane

beBee recruiter
Description

Description

The Patient Ambassador is responsible for greeting patients and families, addressing their needs, triaging to appropriate areas and providing assistance as needed.

Maintains a good working knowledge of assigned clinical area; functions as liaison with clinics and departments to facilitate and expedite services.

Ensures upkeep of lobby and other common areas, ensuring cleanliness and safety standards are maintained, initiating appropriate action. Assumes the role of Transportation Liaison to the Command Center in the event the Emergency Preparedness Plan is activated.

Responsibilities

  • Greets patients and families in main lobby and other clinical areas and escorts them to appropriate services by wheelchair, stretcher or other method, ensuring their comfort and safety at all times.
  • Liaison with practice to expedite and assist in providing efficient care and service to patients and families. Triages telephone calls to appropriate locations, clinics, and personnel.
  • Provides translations or acquires translation services when necessary.
  • Coordinates transportation requests for patients.
  • Effectively handles issues as related to Building Services, Engineering, Security and other related departments to ensure a high level of service and safety, keeping the Director advised at all times of outcomes.
  • Makes independent decisions as to the assignment of work, and maintains authority to order repairs and maintenance when necessary.
  • Contacts and monitors the activity of outside vendors. Provides assistance to those on the Vendor Credentialing System and reports any issues.
  • Works closely with Security and New York City Police in the event of an emergency situation. Coordinates fire drills and monitors responses and compliance of each department, keeping the Fire Marshal and other personnel appropriately advised.
  • Ensures all communication equipment is maintained and charged, ready for an emergency situation.
  • Monitors and re-stocks brochures and materials at all department locations.
  • Provides weekly and monthly reports to leadership regarding equipment usage and maintenance issues.
  • Assumes the role of Transportation Liaison to the Command Center in the event the Emergency Preparedness Plan is activated.
  • Performs other duties as requested by Director and Chief Operating Officer.

Qualifications

  • High School Diploma/GED; 12 years college preferred
  • 13 years relevant experience, preferably with health care exposure

Employer Description

Strength Through Diversity
The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care.

When you join us, you become a part of Mount Sinai's unrivaled record of achievement, education, and advancement as we revolutionize medicine together.

We invite you to participate actively as a part of the Mount Sinai Health System team by:


  • Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
  • Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing sidebyside in support of colleagues who experience discrimination.
  • Inspiring and fostering an environment of antiracist behaviors among and between departments and coworkers.


We work hard to acquire and retain the best people and to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to professional advance.

We share the belief that all employees, regardless of job title or expertise contribute to the patient experience and quality of patient care.

Explore more about this opportunity and how you can help us write a new chapter in our history


"About the Mount Sinai Health System:
The Mount Sinai Health System is an equal opportunity employer.

We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression.

We are passionately committed to addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve.

Our goal is for Mount Sinai to become an anti-racist health care and learning institution that intentionally addresses structural racism.

"


EOE Minorities/Women/Disabled/Veterans

Compensation


The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements.

The salary range for the role is $ $ Annually. Actual salaries depend on a variety of factors, including experience, education, and hospit
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