- Proactively identify and recommend ways to improve eCommerce Sales/Sales processes with the goal of improving customer experience, decision quality, reducing sales cycle time, improving scalability.
- Lead conversion of customers sales journey through phone/email/web.
- Convert sales leads while maintaining PCI compliance.
- Identify and recommend ways to improve the site content to drive unassisted sales.
- Involvement and execution of projects when required.
- Manage Salesforce and Adobe Commerce sales process and maintenance.
- Create or update existing dealer processes to fit with the new customer type and channel.
- Lead or support implementation of SAP, Oracle, OSS, Quote and Order, Salesforce (sales process) and other company initiatives as required.
- Ability to provide sales product knowledge on a wide variety of Bobcat equipment, Parts, Whole-goods, Accessories, Extended Warranty and Operator Training.
- Drive the end-of-month, end-of-quarter sales effort by ensuring execution of warehouse and system invoicing efforts for all eCommerce sales orders for US & Canada.
- Innovate and implement new processes driving a strong customer experience.
- Manage commissions process and execution.
- Manage & improve invoicing processes.
- Align with Tax team on process for online tax exemption execution.
- Drive increased average order value by upselling to customers and providing site recommendations on related products.
- Accounts Receivable troubleshooting to balance open accounts.
- Lead government accounts to leverage the eCommerce system for order management.
- Provide Government accounts with quotes for requested products.
- Participate in and have a hands-on approach to complex situations or escalations and work with cross-functional stakeholders to resolve cases.
- Troubleshoot customer cases: order tracking, change order requests, customer price quotations, credit and re-bill, notification of order correspondence, researching and application of credits and debits.
- Perform ad-hoc requests, create Inside Sales team reports and dashboards in Salesforce or OBIEE.
- Act as information owner for Inside Sales related data sets. Responsible for data maintenance and accuracy. Troubleshoot issues and see through to resolution.
- Ability to provide customers with fitment for sales solutions.
- Education Required: Bachelor's Degree in Business Administration, Business Management, or related major.
- Experience Required: 2>5 years.
- Knowledge of construction equipment and industry is a plus. Ability to read and understand a parts book is a plus.
- Dedication to excellent customer service.
- Experience working in a team environment, building positive business relationships, and working collaboratively across organizational boundaries.
- Ability to manage multiple priorities and provide quick decisions aligned with the business strategy.
- Ability to efficiently work in a fast paced environment.
- Strong time management, project planning and project management skills in order to meet deadlines.
- Demonstrated ability to challenge and improve upon existing processes.
- Takes initiative and brings impeccable follow-up skills.
- Self-motivated, detail oriented, well organized.
- Effective communication skills.
- Proficient in Microsoft Office Suite and Microsoft Excel with success in maintaining and organizing data.
- Travel Required: <10%.
-
Sales Operations Specialist
3 weeks ago
Doosan Bobcat West Fargo, ND, United StatesThe Sales Operations Specialist is responsible for the evaluation and management of sales processes, and systems to minimize costs, improve customer satisfaction and ease of doing business with Doosan Bobcat. This role will work closely with end customers and members of the Produ ...
-
Sales Operations Specialist
2 weeks ago
Doosan Bobcat West Fargo, ND, United StatesJob Information Join Our Team of Groundbreakers & Be Part of Creating the Future · At Bobcat, we're not just a company; we're a force for innovation, and our diverse team of groundbreakers is at the heart of our success. With a legacy of excellence and a commitment to empowerin ...
-
Sales Operations Specialist
2 weeks ago
Doosan Bobcat West Fargo, ND, United StatesAt Bobcat, we're not just a company; we're a force for innovation, and our diverse team of groundbreakers is at the heart of our success. We've built a workplace that fosters personal and professional growth and offers competitive benefits to support your life outside of your car ...
-
Operations Specialist
6 days ago
CHS Inc Harwood, ND, United StatesCHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and ar ...
-
Licensed Practical Nurse
1 week ago
Milan Laser Company Fargo, United States Full timeAbout Milan Laser Hair Removal · Milan Laser Hair Removal is one of the nation's premier laser hair removal providers. That's because we only use top of the line lasers, and all our treatments are performed by licensed medical professionals. Additionally, we guarantee our clients ...
-
Market Research Manager
6 days ago
Rural Export Center, International Trade Administartion Fargo, United StatesThomas & Reed, LLC (T&R) represents a new era in the public accounting arena where our goal is to provide value-added accounting, auditing, financial, tax compliance, and management advisory services that will allow clients to grow and reach their potential. · Thomas and Reed is ...
-
Retail Customer Service Specialist
2 weeks ago
The Sherwin-Williams Company Fargo, United StatesThis is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service S ...
-
Samsung Home Theater Specialist
3 days ago
Best Buy Fargo, United States Full time03-Jun-2024 · Samsung Home Theater Specialist · Full time · Job Description · As a Samsung Home Theater Expert, you'll work in one of our retail stores to demonstrate and sell home theater products with emphasis on the Samsung brand. First, we'll give you all the training you n ...
-
Warehouse Forklift Operator
3 days ago
Ryder System, Inc. West Fargo, United StatesRyderWarehouse Forklift Operator · West Fargo, ND, 58078, USA · Position Description · Ryder is immediately hiring a Permanent Full Time Warehouse Forklift Operator in West Fargo, ND · Warehouse Positions Pay Weekly · Hourly Pay: $19.00 per hour · Overtime Pay: $28.50 per hour ...
-
Assistant Athletic Trainer
1 week ago
North Dakota State University Fargo, United States Full timePosition Information · Description & Details: · The Assistant Athletic Trainer responsibilities will include: · Intercollegiate athletics team coverage and travel with assigned team(s). Primary sport team will be Men's Basketball with other team/sport coverage to be determined. ...
-
Assistant Athletic Trainer
2 weeks ago
North Dakota State University Fargo, United States Full timePosition Information · Description & Details: · The Assistant Athletic Trainer responsibilities will include: · Intercollegiate athletics team coverage and travel with assigned team(s). Primary sport team will be Baseball with other team/sport coverage to be determined. · Supe ...
-
Samsung Home Theater Specialist
2 days ago
Best Buy Fargo, United States Full time05-Jun-2024 · Samsung Home Theater Specialist · Full time · Job Description · As a Samsung Home Theater Expert, you'll work in one of our retail stores to demonstrate and sell home theater products with emphasis on the Samsung brand. First, we'll give you all the training you n ...
-
Plasma Center Paramedic – EMT-P
2 weeks ago
Takeda Moorhead, United States Full timeDescription · Please take this to get a sneak peek of one of our Plasma Donation Centers. · About BioLife Plasma Services · Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer ...
-
Wealth Management Account Specialist
3 weeks ago
Alerus Fargo, United States Full timePosition Summary: · The AIFS Support Specialist is responsible for supporting Alerus Investment and Fiduciary Services (AIFS) related products. This position will maintain knowledge on Wealth Management functions and regulatory requirements along with performing the due diligenc ...
-
Sales/Marketing Support
1 week ago
Red River Commodities Fargo, United StatesRed River Commodities processes sunflowers and select other specialty crop agricultural products to create food ingredients. We contract directly with local growers to provide the freshest possible grains at the best possible prices and our processing facilities are in the heart ...
-
Plasma Center Nurse
2 weeks ago
Biolife Plasma Services Fargo, United StatesBy clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I subm ...
-
Equipment Mechanic Specialist
2 weeks ago
State of Kansas Clay County, United StatesEmployment Benefits · : Work-Life Balance Programs: Paid Leave: Vacation, Holidays, Parental, Military, Sick, Funeral and Jury Duty Employee Assistance Program For help managing daily life at no cost to you Infant at Work Program Voluntary Benefits: Accident, Critical Illness, ...
-
Alliance Specialist
2 weeks ago
Border States Fargo, United StatesCurrent Employee? to Apply · Alliance Specialist · Flexibility Option: Hybrid option available Job Req Id: 28983 Description: Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you're empowered to ma ...
-
Property Manager
2 weeks ago
Thies and Talle Management Moorhead, United States Part timeJob Description · Thies & Talle Management, Inc., a leading property management company with nearly forty years of experience in the multi-housing industry, has an opening for a part-time, 20 hours per week, Property Manager to oversee a 55+ market rate apartment community locate ...
-
Design Manager, Global Facilities
1 week ago
Micron Clay, United StatesOur vision is to transform how the world uses information to enrich life for all. · Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and ...
Sales Operations Specialist - West Fargo, ND, United States - Doosan Bobcat
Description
Job InformationThe Sales Operations Specialist is responsible for the evaluation and management of sales processes, and systems to minimize costs, improve customer satisfaction and ease of doing business with Doosan Bobcat. This role will work closely with end customers and members of the Product and IT teams to manage and streamline online (eCommerce) sales, refine policies and best practices, and collaborate on enhancements to existing processes. This position is also responsible for driving sales, productivity, field support for execution of complex cases, CRM maintenance and other sales functions.
This position is open to a location of Bismarck, ND or West Fargo, ND.
Role & ResponsibilitySales Process Development
Sales & Administration
Government Accounts Focus
Customer Success Management
Planning & Analytics
#GD #WAYUP
As a part of the Doosan Group, which employs more than 43,000 people in 38 countries worldwide, the company offers its customers products and solutions to help build stronger businesses and communities. Based in Seoul, South Korea, with its North America headquarters in West Fargo, North Dakota, Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping and grounds maintenance equipment, attachments and services. The company is committed to empowering people to accomplish more.
Doosan Bobcat North America is home to world-renowned brands, including Bobcat compact equipment, Doosan portable power products, Ryan and Steiner grounds maintenance equipment and Geith attachments. Doosan Bobcat North America is a tradename of Clark Equipment Company. Doosan is committed fostering an inclusive and a diverse workforce and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. If you have a disability or special need that requires accommodation, please contact us at. Doosan is a VEVRAA federal contractor and seeks priority referrals of protected veterans. Beware of Fraudulent Job Offers and Solicitations Any legitimate job offer will be preceded by an official selection process.