- Answers calls in a professional manner. Directs all non-rental or claim calls to appropriate department or person. Takes message or forward to voicemail as necessary.
- Talks with clients/drivers by phone to assist them with obtaining a rental vehicle, reporting of an accident or glass claim, and help in receiving roadside assistance. Notifies management immediately of any crucial situation.
- Back up operator calls.
- Obtains all required information from caller and accurately inputs information into computer system.
- Locates nearest rental agency or body shop and provides client/driver with all necessary information.
- Deal with any outside vendor problems/questions as necessary.
- Contacts tow/glass to arrange for tows or glass repair and warm transfers callers.
- Communicates with the client to receive approval for rental upgrades, drop fees or any other request that is outside of client parameters.
- Assists clients/drivers with any questions or problems relating to their car rental or claim. When necessary refers callers to proper department or management for additional assistance.
- Backs up all fax/email claims submitted
- Communicates with all contacts in a highly professional and courteous manner at all times.
- Assist other departments as necessary with projects
- Send loss notices on non-drivable vehicles.
- Handle notifications on serious injuries/fatalities as needed based on client parameters.
- Send assignments to body shops for non-drivable vehicles when necessary.
- If In-house Enterprise Representatives are not available or it's after 4:50pm. Contacts rental car companies to arrange for a rental car and confirms reservations.
- Ensure proper transferring of phone lines
- Making sure office is closed down properly prior to locking up
-
Call Center Representative
2 weeks ago
Fleet Response Hudson, United States*$500 Sign On BONUS for Fleet Response's Call Center* · Fleet Response's mission is to provide innovative and effective service to our clients and to maintain a high standard of professionalism and partnership in an environment that fosters opportunity, integrity, and excellenc ...
-
Call Center Representative
1 week ago
Arhaus Hudson, United StatesProviding best-in-class service to all clients, our Client Services Representatives - Level 1 act as the voice of Arhaus as they field real-time calls from clients all over the country. Ideal candidates are caring and compassionate, enthusiastic, solutions-oriented, and committed ...
-
Call Center Representative
1 week ago
Fleet Response Hudson, United StatesJob Description · Job Description*$500 Sign On BONUS for Fleet Response's Call Center* · Fleet Response's mission is to provide innovative and effective service to our clients and to maintain a high standard of professionalism and partnership in an environment that fosters oppor ...
-
call center representative
3 weeks ago
Arhaus Boston Heights, OH, United StatesArhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used-and loved-for gene ...
-
Call Center Inside Sales Representative
4 days ago
LeafHome Hudson, United StatesJob Description · Job DescriptionAt Leaf Home people are at the heart of everything we do, and we've crafted a team of the very best to ensure we make a difference. We are the largest home services company in North America with four different business units with award-winning pro ...
-
Call Center Representative
3 weeks ago
Planned Parenthood of Greater Ohio Bedford, United StatesJob Details · Level Entry Job Location Bedford Heights Call Center - BEDFORD HEIGHTS, OH Position Type Full Time Education Level Not Specified Salary Range $ $18.00 Hourly Travel Percentage Up to 25% Job Shift Any Job Category Customer Service Description · SUMMARY · Participat ...
-
Call Center Representative
1 week ago
Bath Planet - BCI Acrylic, Inc. Cleveland, United StatesDeliver scripted pitch to the homeowners. Adjust scripted pitch to meet the needs of specific homeowners. Handle homeowner's questions and objections. Obtain homeowner's information including names and addresses phone numbers etc. Receive appointment Call Center, Sales Representa ...
-
Call Center Representative
2 weeks ago
American Automobile Association Independence, United StatesCall Center Representative - Roadside Assistance - Remote · As a AAA Roadside Assistance Call Center Representative, you are the first point of contact for our valued members facing distress on the roads. As part of a fast-paced 24/7 operation, you'll have the rewarding opportun ...
-
Call Center Representative
2 weeks ago
Insight Global Strongsville, United StatesTitle: Call Center Representative · Location: Strongsville, OH 44136 · Schedule: Monday - Friday (8-5) one rotating shift of a week · Start Date: June 17th · Contract:8 WEEKS · Pay: $16 · Openings: 7 · Dress Code: Business casual - Friday dress-down days. · Must haves: · English ...
-
Call Center Representative
3 weeks ago
WolfCreek Consulting Cleveland, United StatesCompany Description · Banking Industry · Job Description · Job description · We are seeking a Telephone Customer Service Representative to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues. ...
-
Call Center Representative
2 weeks ago
Insight Global Strongsville, United StatesTitle: Call Center Representative · Location: Strongsville, OH 44136 · Schedule: Monday - Friday (8-5 or flexible work schedule) · Start Date: June 17th · Contract: 8 weeks (with some possibility to hire) · Pay: $15-16 · Openings: 15+ (please refer your friens/colleagues) · Dress ...
-
Call Center Representative
1 week ago
DialAmerica Middleburg Heights, United States Full timeJob Description · Call Center Professionals, if you're passionate about providing world-class customer service and would like to grow your career with an industry-leading company, we may have just the perfect fit for you Founded in 1957 and headquartered in Mahwah, NJ we are one ...
-
Call Center Representative
1 week ago
Cleveland Eye Clinic Cleveland, United StatesJob Description · Job DescriptionDescriptionAs a Call Center Representative, you will accurately and professionally handle all phone inquiries including, but not limited to, all phases of the patient scheduling and appointment process. Our Call Center Representatives maximize eff ...
-
Call Center Representative
2 weeks ago
Insight Global Strongsville, United StatesAnswer calls, verify customer and where the loan will be transferred too. · fill the customer in on where their loan will be handled moving forward and offer up that transfer once completed. · Deescalate conversations that could become intense- handle pressure well. · We are a ...
-
Call Center Representative
3 weeks ago
Insight Global Strongsville, United StatesJob Description · Job DescriptionTitle: Call Center Representative · Location: Strongsville, OH 44136 · Schedule: Monday - Friday (8-5 or flexible work schedule) · Start Date: June 17th · Contract: 8 weeks (with some possibility to hire) · Pay: $15-16 · Openings: 15+ (please refe ...
-
Call Center Representative
3 weeks ago
Insight Global Strongsville, United StatesJob Description · Job DescriptionTitle: Call Center Representative · Location: Strongsville, OH 44136 · Schedule: Monday - Friday (8-5 or flexible work schedule) · Start Date: June 17th · Contract: 8 weeks (with some possibility to hire) · Pay: $15-16 · Openings: 15+ (please refe ...
-
Call Center Representative
20 hours ago
Insight Global Strongsville, United StatesAnswer calls, verify customer and where the loan will be transferred too. · fill the customer in on where their loan will be handled moving forward and offer up that transfer once completed. · Deescalate conversations that could become intense- handle pressure well. · We are a ...
-
Call Center Representative
4 weeks ago
Insight Global Strongsville, United StatesJob Description · Answer calls, verify customer and where the loan will be transferred too. · fill the customer in on where their loan will be handled moving forward and offer up that transfer once completed. · Deescalate conversations that could become intense- handle pressure w ...
-
Call Center Representative
3 weeks ago
Insight Global Strongsville, United StatesJob Description · Job DescriptionMust haves: · English speaking · Energetic and optimistic · Good typing skills · Able to work independently. · Ability to come onsite 5 days a week. · Positive and optimistic · Plusses: · Bilingual in Spanish and English · Customer service experie ...
-
Call Center Representative
3 weeks ago
Insight Global Strongsville, United StatesJob Description · Job DescriptionMust haves: · English speaking · Energetic and optimistic · Good typing skills · Able to work independently. · Ability to come onsite 5 days a week. · Positive and optimistic · Plusses: · Bilingual in Spanish and English · Customer service experie ...
Call Center Representative - Hudson, United States - Fleet Response
Description
*$500 Sign On BONUS for Fleet Response's Call Center*Fleet Response's mission is to provide innovative and effective service to our clients and to maintain a high standard of professionalism and partnership in an environment that fosters opportunity, integrity, and excellence. Our mission would not be possible without an environment that is created from mutual trust and respect, coupled with a commitment to diversity, equity & inclusion
Our commitment to diversity, equity & inclusion aligns with our corporate values and is supported at the highest levels in the Company. Diversity helps to drive new business, fuel innovation, and attract and retain the best employees. It makes a difference in the workplace, marketplace, and community advancing the way we live and work.
Are you interested in joining a fast growing and customer focused company that is constantly rated as one of the Top Workplaces in Northeast Ohio? Do you feel that hard work should pay off and you value things like workplace flexibility, career advancement opportunities, a positive culture, and a genuine feeling that you belong to a team? If so, you would be perfect for Fleet Response.
Fleet Response specializes in providing services to corporations who self-insure physical damages to their fleets. Built from an insurance background with an eye for detail, Fleet Response prides itself on offering a variety of customized services to all our clients.
Fleet Response is seeking qualified candidates to work virtually or at our corporate office, for the following position: Call Center Representative. The Call Center Representative is responsible for gathering the supports necessary to complete a subrogation demand and reporting to responsible parties.
Additional Benefits:
We offer a best-in-class benefits package including PTO, 401(k) Employer Contribution, Medical, Dental, Vision, Life, Disability and several voluntary benefit options, Eligibility for 90 Day Bonus and Eligibility for Sign On Bonus.
Job Summary
Fleet Response is seeking qualified candidates to work virtually or at our corporate office, for the following position: Call Center Representative. The Call Center Representative is responsible for gathering the supports necessary to complete a subrogation demand and reporting to responsible parties. Provides customer service to clients/drivers by answering all calls and recording interviews into the computer or directing callers to appropriate departments.
Essential Duties and Responsibilities: Including the following, other duties may be assigned.
EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED): or minimum six months related experience and/or training; or equivalent combination of education and experience. Prior customer service, call center, and/or car rental experience preferred.
LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
TECHNICAL SKILLS: Ability to use the computer to access e-mail and the internet and basic Windows skills.
REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Work Schedule
A variety of flexible work arrangement schedules are available, with the ability to work from home as part of your schedule. Flexible schedule options with ability to work from home as part of regularly scheduled hours.
About Fleet Response
Fleet Response provides claims management, accident management, driver safety training, subrogation services with a focus on customers and technology Built from an insurance background, we helped to create today's risk-conscious model of fleet and accident management. We help you manage risk by working to reduce accidents, constrain the cost of vehicle repair, get vehicles back in service faster, and maximize reimbursement through subrogation.
