Customer Service Rep - Missouri City, United States - Lakefield Veterinary Group

Lakefield Veterinary Group

Verified Company

Missouri City, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Lake Olympia Animal Hospital:

Our hospital is growing, and we are looking for a new team member who is ready to help make a difference each day in the lives of animals and the people who love them**:

Lake Olympia Animal Hospital is in Missouri City, Texas and was established in 1985, and we have been taking care of generations of families and their pets ever since.

We are a 9 doctor practice, including a board certified feline specialist, and have full rehab facilities and acupuncture services.

We are looking for an energetic, organized, efficient, self-starter with an enthusiasm for veterinary healthcare. A minimum of one-year prior experience in reception/veterinary medicine, or in the medical/dental field is required.

You must enjoy working with animals and their owners and need to be comfortable with computers (knowledge of Cornerstone is a plus).

Lake Olympia Animal Hospital team members work in unison with one common mission, we are committed to offering our clients the best medicine and customer service possible with respect and integrity.

WHAT WE'RE LOOKING FOR:

CUSTOMER SERVICE REPRESENTATIVE (CSR) **Department: Operations | Reports to: Hospital Administrator | Non-Exempt |

***:The Customer Service Representative actively recruits new clients and promotes hospital services. Schedules client visits and drives the flow of clients and pets through the hospital to aid the productivity of the veterinary medical team. Ensures good communication with the clients, and coordinates the care of the pets, influencing clients to return and refer their friends and families. This individual will also ensure the safety of pets and clients as well as keep them comfortable during their visit.

WHAT YOU'LL DO (Essential Functions):

Foster a culture built on our values: Respect, Learning, Do the Right Thing, WOW Service, and Fun
Welcome clients and pets, ensuring that they are comfortable in the hospital, and educating the clients about preventative care and pet health needs
Assist incoming clients. Document and enter the pet's history, requested services, and other pertinent information within the practice management software
Direct the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team
Answer basic questions from clients on the phone and in person, act as an initial triage to determine patient's service needs. Refer the patient to the appropriate veterinary staff as needed
Schedule client appointments and followup exams. Work with Veterinarian(s) and veterinary staff as needed to ensure optimal scheduling
Obtain initial patient information, medical histories, vaccination records, and the reason for the pet's visit. Document patient information and update records.
Assist outgoing clients by providing all necessary instructions, information, and invoices
Dispense prescription items per the Veterinarian's instructions and sells retail products
Responsible for cash management including accepting payments for products and services provided. Perform daily reconciliation of the cash drawer
Respond to customer complaints in a professional, courteous manner and act satisfactorily to resolve the problem
Support a practice environment that promotes collaboration and teamwork to ensure the delivery of quality, compassionate, effective, and efficient health care to pets
Comply with all practice policies, quality assurance guidelines, and minimum standards of care
Perform other duties and projects as requested

WHAT WE'RE LOOKING FOR (Essential Qualifications):

Education:

High School Diploma or GED required

Experience:

1+ years experience as a receptionist/veterinary medicine or medical/dental office is required

Knowledge, Skills
and Ability:

Friendly, outgoing personality, positive mindset, interpersonal skills
Basic knowledge of medical terminology; veterinary procedures and medications
Basic proficiency with a variety of computer programs including Microsoft Office Suite
Basic written, verbal, and active listening communication skills
Detail oriented, adaptable
Strong customer relations and interpersonal skills
Exercises tact and diplomacy in dealing with sensitive issues and situations
Prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
Strong organizational and time management skills
Effectively and quickly responds to requests in a proactive manner
Strong attention to detail and high level of accuracy

PHYSICAL DEMANDS**:

While performing the duties of this job, the team member is regularly required to talk and hear. The team member must frequently use a computer for long periods of time. Specific vision abilities are required to do this job including close vision. This position requires walking and/or standing for long periods of time, bending, reaching, grasping, and repetitive motions. May be exposed to disinfectant/s