Clinical Operations Director - Phoenix, United States - Soar Autism Center

Soar Autism Center

Verified Company

Phoenix, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Soar Autism Center is building a network of interdisciplinary clinics where children with autism and their families receive life-shaping services that support them to thrive.

We prioritize early intervention, comprehensive supportive services, and positive, developmentally-appropriate learning that meets the needs of each unique child and family.

Specifically, we focus on integrated autism care and a play-based model of applied behavior analysis (ABA) based on the principles of the Early Start Denver Model.

Specific responsibilities would include the following:

Day-to-Day Center Operations

Owning local fidelity to Soar's operating processes, including center cleanliness and organization, RBT billable hours management, scheduling, parent communications, etc.
Partnering with marketlevel leadership to serve as the local accountability for center performance relative to forecast across key operating metrics, including budget, efficiency, and much more.
Working with the local Scheduling Manager to ensure daily scheduling needs are met and cancellations on clients are minimized.
Proactively identifying local operating challenges in partnership with staff and using a solutionoriented mindset to suggest new policies and procedures as needed.
Serving as the core leader in the center, having deep expertise on center operations and expectations, and leading by example in daily processes and decisionmaking.
Managing center supply ordering for toys, office supplies, food, etc.
Demonstrating professionalism and maturity to the highest standard in interactions with families, clients, and staff.

Client Communication and Relationship Management

Managing all nonclinical aspects of the client experience, including building strong relationships with caregivers and providing needed support, owning family communications in partnership with the local clinician team, ensuring strong attendance, driving strong client NPS scores, and addressing all concerns.
Answering the phones and managing inbound demand for services.
Ensuring a smooth onboarding experience for new clients and their caregivers.
Managing the front desk, including providing a warm welcome to clients, prospective clients, and employees.

Local Leadership

Acting as the primary people leader for local employees, supervising local clinicians and coaching them on career development and leadership for their RBT supervisees.
Partner with the lead clinician to support various clinical staff in clinical excellence and fidelity to expectations (treatment fulfillment, quality, etc.)
Managing nonbillable task delegation for employees not directly working with clients.
Motivating all staff to adhere to center operating policies and procedures.
Serving as a liaison to staff, supporting the team when issues / concerns arise, providing guidance on appropriate actions to take and whom to reach out to.
Escalating high priority issues to regional leadership as needed, knowing when to ask for help.
Collaborate across disciplines to ensure effective communication and care coordination amongst the BCBA, SLP, and OT teams.

Meeting and Event Management

Planning and leading office meetings and events, including monthly staff meetings, professional development days, and staff lunches.
Working with clinical leadership team to plan and execute parentfacing events, including bimonthly family nights.

Qualifications/Education

Bachelor's degree required, advanced degree preferred.
Prefer 57+ years of experience in the healthcare provider space, but would consider alternative backgrounds that demonstrate a similar skillset.
Require previous people management experience, preferably teams of 810 or more people.
Require 23+ years of operations management experience, with autism or other outpatient clinic experience preferred.
This is a fulltime position.

What We Offer:

Comprehensive health benefits, including medical, dental, and vision plans
Student loan repayment and tuition reimbursement benefits
Priority access for innetwork mental health support through our partnership with Sol Mental Health
Tons of support from our multidisciplinary team
A collaborative and fun environment where every team member's contribution is valued