Service Specialist - Aquashicola, United States - Pencor Services

Pencor Services

Verified Company

Aquashicola, United States

1 day ago

Posted by:

Mark Lane

beBee recruiter

Description

Company:
PenTeleData

Shift:
Monday-Friday, 8AM-5PM

**_
Pencor and its subsidiaries are Equal Opportunity Employers_**I.T.

Services Specialists are experienced agents that assist with providing networking and computer related support services to SMB and enterprise customers in Pennsylvania and New Jersey.

These services include pre/post-sales support, wired/wireless network design and support, Microsoft systems and server installation and support, consulting and onsite/remote management in the general business, hospitality and public venue environments.

This is a direct customer facing position and requires outstanding communication and interpersonal skills.

Responsibilities include but are not limited to:

Providing remote and onsite customer support for Microsoft virtual environments, Cloud backups and other MSP related services
Designing and installing LAN's and Windows based domains
Providing presales support; primarily participating in sales calls to assist in the technical aspects of the sale and ensuring that the customer's technical requirements are met
Wired and wireless network design, support and installation
Microsoft Systems and service installation and support
Interfacing with our customers other hardware and software vendors to identify and resolve problems
Performing basic project management
Providing customer training and guidance as required
Properly documenting service activities; accurately accounting for inventory of service parts and keeping internal customer related information up to date

Qualifications

Associate degree in related field combined with 3 years minimum industry experience and certifications or 5+ years' minimum experience supporting SMB, enterprise data and communications environments
Current MCSE and Cisco Certifications preferred
Established residency in Pennsylvania
Valid PA Driver's License and good driving record
VMWare or Hyper-V Experience
Previous experience with the design and implementation of clustered server environments, virtual environments and management of MS Cloud services
Proven experience supporting L2/L3 networks in SMB and enterprise environments
Knowledge of wireless system design and support up to and including 802.11AC standards
General knowledge of the full range of products and capabilities typically found in an SMB environment
Expertise and practical experience with Microsoft server products, clustered Hyper-V environments, VMware and vSAN technologies recommended
Hyper-V
DFS
Active Directory

Exchange/O36

VMWare, Vsphere and vSAN
Experience with backup and imaging technologies recommended
Experience with Threattrack Vipre business antivirus recommended

Excellent Communications Skills

Oral and Written a must
Excellent Organizational Skills
Proven ability to multitask and operate in an eclectic service environment
Ability to provide professional customer service at all times and in all situations

INDHP