Field Service Coordinator - Wareham, Massachusetts, , United States
3 days ago
Job description
Field Service Coordinator
Location: Wareham, MA (position is onsite 5 days a week)
Job Type: Full Time, Non-Exempt
Company Summary
C2 Vehicles is the largest golf cart and small-wheeled electric and gas vehicle dealer in New England, with seven locations across all six states: Massachusetts, Rhode Island, Connecticut, New Hampshire, Vermont, and Maine.
For over 40 years, we have proudly served thousands of golf, residential, and commercial customers with new and pre-owned Club Car, Moke, GEM, Garia, MadJax, and Polaris Pro XD vehicles. Whether you are looking for a street-legal low-speed vehicle, a golf fleet, or a rugged utility cart, C2 Vehicles offers the region's largest inventory and most experienced team.
Field Service Coordinator
Position Summary:
The Field Service Coordinator plays a key role in supporting our Service Department by managing incoming customer inquiries, coordinating field service schedules, and ensuring efficient communication between customers, technicians, and internal departments.
If you enjoy a fast-paced environment, problem-solving, and being part of a collaborative team, this role could be the perfect fit.
Daily Responsibilities:
- Handle a high volume of inbound customer and internal calls in a courteous, timely, and professional manner.
- Create work orders, schedule service appointments, and document customer inquiries accurately.
- Optimize technician routing and scheduling using the service calendar and map tools to improve efficiency and customer satisfaction.
- File and maintain service-related documentation including work orders, battery test sheets, and invoices.
- Process daily invoicing of completed work orders.
- Identify opportunities to upsell services and maintenance packages during customer interactions.
Overall Responsibilities:
- Provide outstanding support to both internal and external customers.
- Follow all company operational procedures and policies.
- Coordinate and communicate service schedules with customers and technicians, documenting all communication in the system.
- Monitor technician arrival times and ensure adherence to service schedules.
- Schedule field service activities for designated C2 Vehicles locations.
- Collaborate effectively with the Service, Parts, and Sales Departments.
- Invoice service contracts in accordance with C2's service contract billing schedule.
- Perform general administrative and support tasks as
Qualifications:
- Exceptional interpersonal and phone communication skills — this is a customer-facing role
- Experience with Salesforce or other enterprise software systems preferred
- Strong computer proficiency in Microsoft Word, Excel, and Outlook.
- Strong organizational skills and attention to detail; able to maintain accurate records and logs.
- Familiarity with logistics and transportation operations is preferred.
- A proactive team player who values collaboration and customer satisfaction
- Working knowledge of New England geography and map navigation tools.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to use standard office equipment such as computers, phones, and photocopiers
- Visual acuity to read printed materials and a computer screen
- Ability to communicate effectively in person, over the phone, and via email
Benefits:
- Health & Wellness: Medical, Dental, Vision, and FSA plans to keep you and your family healthy
- Paid Time Off
- Retirement: 401(k) plan with company match to help you plan for the future
- Company Paid Benefits: Life Insurance, Long-Term Disability Coverage and AD&D
Compensation:
- The hourly rate for this role is $ $29.00 Per hour. Exact rate is determined by skills, qualifications, and experience.
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