IT Field Service Technician - Phoenix, United States - Frontline Technology Support, LLC

Description

About us
Frontline Technology Support is a full-service IT company that caters to consumers and businesses of all sizes. We offer a wide range of services, from networking and server management to smart home automation and audio-visual solutions. With a network of experienced technicians across the country, we ensure prompt and reliable service delivery to our clients.


Job Overview:
We are searching for skilled and customer-oriented Field Service Technicians to join our team.

As a Field Service Technician at Frontline Technology Support, you'll play a crucial role in providing on-site technical support and troubleshooting for our diverse range of clients.

This hands-on role demands excellent problem-solving skills and a strong commitment to ensuring customer satisfaction across various IT services.


Responsibilities:

• Deliver onsite technical support and troubleshooting services for our clients
• Install, configure, and maintain IT infrastructure, including specialized equipment such as desktop/laptop, audiovisual systems, ATMs, kiosks, smart home devices, networking and more
• Perform software installations, updates, and patches tailored to our clients' specific needs
• Diagnose and resolve hardware and software issues across a broad spectrum of technologies
• Collaborate closely with our support teams to efficiently escalate and resolve complex technical problems.
• Accurately document all service requests and resolutions in our ticketing system, ensuring meticulous recordkeeping
• Conduct system upgrades and migrations as required, ensuring mínimal disruption to client operations
• Provide training and support to endusers on various operating systems (Windows, Mac OS)
• Collaborate with crossfunctional teams to identify opportunities for optimizing IT processes and enhancing service delivery

Qualifications:

• 2+ years of experience as a Field Service Technician or similar role
• Strong customer service skills with the ability to communicate technical information to nontechnical users
• Proficiency in software troubleshooting and resolving technical issues
• Knowledge of IT infrastructure components including hardware, software, networking equipment, and operating systems
• Ability to work independently and prioritize tasks effectively
• Excellent problemsolving skills with attention to detail

Job Type:
Contract


Pay:
From $24.50 per hour


Benefits:

• Flexible schedule
• Professional development assistance
• Referral program

Compensation package:

• 1099 contract
• Bonus opportunities
• Hourly pay

Experience level:

• 1 year

Schedule:

• Monday to Friday
• Weekends as needed

Work Location:
In person