- Primarily responsible for exemplary customer service while consistently conducting yourself in a professional manner and treating all customers with dignity and respect.
- Responsible for developing and retaining customer relationships through active listening and profiling, using a defined process to address customer needs.
- Act promptly with regard to customer requests and follow through on commitments and obligations.
- Primarily responsible for taking care of customer's money by being accountable for each transaction with attention to detail, using a defined process to ensure that each customer will be taken care of with speed and accuracy while maintaining a balanced drawer.
- Responsible for contributing toward a quality conscious environment for internal and external customers.
- Proactively protect Valley Bank and its customers from counterfeit and fraudulent activity by staying current on fraud warnings and initiating discussion with customers regarding specific transactions to prevent potential loss to customers and/or Valley Bank.
- Take ownership of mistakes/problems until the issue is resolved to the customer's satisfaction.
- Follow up with internal resources to ensure that customer issues are fully resolved and customer has been notified.
- Share ideas and concerns, related to systems and process with Lead CSR.
- High School diploma or equivalent.
- At least 6 months customer service experience.
- We are an Equal Opportunity Employer.
- Please view Equal Employment Opportunity Posters provided by OFCCP here.
-
Customer Service Representative
3 weeks ago
Speedy Glass Helena, United StatesFor over 75 years Speedy Glass has worked tirelessly to deliver the best service and top-tier products to our customers. As an established industry leader certified by the Auto Glass Safety Council, we proudly serve our community through in-shop and mobile auto glass repairs that ...
-
Customer Service Representative
2 weeks ago
Speedy Glass Helena, United StatesOur Customer Service Representative opportunity comes with a salary range of · $17 to $20 an hour · based on customer service experience. · For over 75 years Speedy Glass has worked tirelessly to deliver the best service and top-tier products to our customers. As an established ...
-
Customer Service Representative
2 weeks ago
Glacier Bancorp Helena, United StatesWe were voted the number one bank in Helena for the 24th straight year in the Independent Record. We believe nice does matter, and our staff and leadership stands behind those words. Valley Bank employees enjoy continuing professional development, Customer Service Representative, ...
-
Customer Service Representative
3 weeks ago
Enterprise Mobility Inc Helena, United States Part timeOverview · Start your career with Enterprise We're hiring immediately for a Customer Service Representative at the Helena Regional Airport · Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innov ...
-
Customer Service Representative
3 weeks ago
Enterprise Holdings Helena, United StatesOverview · Start your career with Enterprise We're hiring immediately for a Customer Service Representative at the Helena Regional Airport · Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innov ...
-
Customer Service Representative
2 weeks ago
Enterprise Holdings Helena, United States Part timeOverview · Start your career with Enterprise We're hiring immediately for a Customer Service Representative at the Helena Regional Airport · Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innov ...
-
Customer Service Representative
2 weeks ago
Summit Optical Co Helena, United StatesSummit Optical is a growing, fast-paced optical manufacturing lab located in Helena, MT which provides services across the United States is seeking a Customer Service Representative. Duties include: - Answering telephones - Data entry - Daily reports Summit is willing to train ha ...
-
Customer Service Representative
3 weeks ago
Enterprise Mobility Inc Helena, United StatesOverview · Start your career with Enterprise We're hiring immediately for a Customer Service Representative at the Helena Regional Airport · Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innov ...
-
Customer Service Representative
2 weeks ago
Enterprise Holdings Helena, United StatesOverview: · Start your career with Enterprise Were hiring immediately for a Customer Service Representative at the Helena Regional Airport · Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, inn ...
-
customer service representative
2 weeks ago
Family Dollar Helena, United StatesFamily Dollar Rustic Way [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash registe ...
-
Customer Service Representative
1 week ago
Enterprise Mobility Inc Helena, United States Part timeOverview · Start your career with Enterprise Were hiring immediately for a Customer Service Representative at the Helena Regional Airport · Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, inno ...
-
Customer Service Representative
3 weeks ago
Enterprise Holdings Helena, United StatesOverview: · Start your career with Enterprise Were hiring immediately for a Customer Service Representative at the Helena Regional Airport · Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, inn ...
-
Customer Service Representative
2 weeks ago
Sharecare Helena, United States Paid WorkJob Description: · Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, provider ...
-
Customer Service Representative
4 weeks ago
Glacier Bancorp Helena, United StatesAbout The Role · We were voted the number one bank in Helena for the 24th straight year in the Independent Record. We believe "nice does matter," and our staff and leadership stands behind those words. Valley Bank employees enjoy continuing professional development, so if you're ...
-
Customer Service Representative
4 days ago
Valley Bank of Helena Helena, United StatesAbout the Role: · We were voted the number one bank in Helena for the 24th straight year in the Independent Record. We believe nice does matter, and our staff and leadership stands behind those words. Valley Bank employees enjoy continuing professional development, so if youre l ...
-
Customer Service Representative
1 day ago
National Seating & Mobility Helena, United StatesWhat is it like to work at NSM? · National Seating & Mobility (NSM) serves a special mission. We provide each team member the opportunity to directly impact our clients' lives. We are dedicated to providing the best care for our clients' unique needs. · Whether the mobility nee ...
-
Field Service Representative
2 weeks ago
Hunter Engineering Company Helena, United StatesJob Description · Job DescriptionDo you have a passion for customer service and a high level of technical ability? We're seeking a Field Service Representative for our Bozeman/Helena, MT market. If you possess: · Excellent customer service skills, superior organizational skills, ...
-
Agriculture Customer Service Representative
3 weeks ago
Wilbur-Ellis Helena, United States** Agriculture Customer Service Representative (St. Helena, CA)** · **Job Category****:** Customer Service **Requisition Number****:** AGRIC007458 Showing 1 location **Job Details** · **Description** · *For nearly a century, Wilbur-Ellis has experienced success and growth in m ...
-
Agricultural Customer Service Representative
2 weeks ago
Wilbur-Ellis Helena, United States** Agricultural Customer Service Representative (St. Helena, CA)** · **Job Category****:** Customer Service **Requisition Number****:** AGRIC05875 Showing 1 location **Job Details** · **Description** · *For nearly a century, Wilbur-Ellis has experienced success and growth in m ...
-
Weekend Member Services Representative
3 weeks ago
Planet Fitness Helena, United StatesOur Job Opening · We are searching for a Weekend Member Services Representative to join our team As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptiona ...
Customer Service Representative - East Helena, United States - Valley Bank
Description
About The RoleWe were voted the number one bank in Helena for the 24th straight year in the Independent Record. We believe "nice does matter," and our staff and leadership stands behind those words. Valley Bank employees enjoy continuing professional development, so if you're looking for more than just a job, begin your career with us today
DUTIES AND RESPONSIBILITIES:
As the primary contact for most bank customers, you the Customer Service Representative (CSR) are responsible for supporting the continued development of customer relationships through providing a consistent level of exceptional service.
While supporting customer care in both the lobby and drive-up, you will engage, actively profile, and present solutions to satisfy the complete needs of each customer while processing standard banking transactions.
You will follow through with customer issues and refer to appropriate banker for completion of sales.You will play an active role in self-development by being aware of your performance and actively requesting support or training as needed.
In addition, you will ensure compliance with regulations and audit standards as they relate to job responsibilities. The assigned work hours may vary and will include some weekends and non-traditional holidays.CUSTOMER CARE
OPERATIONAL FUNCTIONS
About You
QUALIFICATIONS:
Education and Experience:
KNOWLEDGE, SKILL, ABILITY:
Must have the ability to work under pressure
Must be able to work quickly and accurately
Ability to understand and follow written and oral instructions.
Ability to communicate effectively verbally and in writing
Some knowledge of keyboarding or computer
Ability to establish and maintain effective working relationships with employees, other departments, and the public
Ability to use listed toolks and equipment
WORK ENVIRONMENT:
Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise.
PHYSICAL DEMANDS:
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. R outinely perform work on computer for an average of 6-8 hours per day.
Be able to lift up to fifteen pounds at times.
S tand for long periods of time.
What We Offer
COMPENSATION & BENEFITS:
Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position.
We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, and paid sick, holiday, and vacation time.
COMPANY OVERVIEW:
We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website.
We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.
No Recruiters or unsolicited agency referrals please.
