Multi-Media Communications Analyst - Birmingham, United States - Bloc Resources LLC

Bloc Resources LLC Birmingham, United States

1 week ago

Description

Job Description

Job DescriptionMulti-Media Communications Analyst
Audio/Video Systems Support Specialty
Birmingham, AL

Alabama Power is searching for an energetic and forward-thinking Multi-Media Communications Specialist. This is a great opportunity to build professional experience with the cutting-edge team at Alabama Power as a contractor. As technology continues to evolve, the demand for skilled individuals who can manage, enhance, and secure our audio-video systems escalates. We are looking for a knowledgeable and detail-oriented individual to join our team. This individual must be a self-motivated skilled professional responsible for technical setup, troubleshooting, customer training, and repair of mid-level audio-visual production equipment utilized within an enterprise facility. This individual will focus on the effective operation of audio-visual conferencing systems and control systems used to facilitate in-person and hybrid (virtual) meeting spaces, provide onsite support of systems, and perform preventative maintenance on company systems. This individual should possess a multifaceted skill set with proven abilities in computer software/hardware support, networking troubleshooting, and experience with integrated systems as well as live event production equipment.

This role will require an individual who can easily work independently with many tasks and alongside a cross-functional team on larger initiatives. This individual must have experience in advanced control systems (Crestron, QSC, Extron & AMX), wired and wireless microphone systems, live operated and automatic mixing audio systems, VOIP interfaces, audio DSP processing, network interfacing of IP systems, video/graphics presentation switchers, direct view displays and projection systems. A strong knowledge of Microsoft Teams and Zoom meeting solutions is essential. Additionally, the team member will have strong organizational skills, self-accountability, ability to work across multiple teams and cultures, demonstrate impeccable customer service, and be energetically driven to meet the needs of the company. Safety is paramount in this role.

Essential Duties and Responsibilities:

Set up and/or install equipment such as microphones, sound speakers, video screens, projectors, video monitors, and recording equipment.
Resolve technical issues and troubleshoot as necessary.
Provide training on the operation of equipment to new users.
Support client technical needs for in-person and hybrid meetings.
Connect audio/video calls with other office locations utilizing in-room meeting technology and Microsoft Teams meetings.
Ensure client satisfaction on projects and communicate progress with management and clients.
Cleaning, updating, maintenance, or repairs on audio-visual equipment and researching potential upgrades.
Ability to diagnose computer and peripheral device failures (and implement the associated corrective action).
Assist the A/V team with new builds and projects.
Must have excellent interpersonal and organizational skills; be self-directed and innovative.
Strong teamwork and project management skills are needed.
Must be willing and able to handle multiple tasks in a high-pressure work environment.
Update and maintain equipment and software.
Always maintain work areas and computer system readiness.
Work with A/V integration companies on complex systems or system overhauls to minimize equipment downtime.

75% In-person event production and technology.
25% Collaborative Public Relations Creative Services project support.

Candidates with the following preferred qualifications are encouraged to apply:

Experience operating sound, video, and lighting equipment during live events.
Be able to troubleshoot issues during live events (from networking to hardware).
Show high attention to detail, including proven ability to manage multiple, competing priorities simultaneously.
Proven ability to creatively solve problems.
Be comfortable in fast-paced work environments with the ability to react quickly and confidently.
Have knowledge and expertise in the latest gear, programs, equipment, and best practices in the event and live-streaming productions.
Ensure objectives are met on time and within budget.
Be able to build productive professional relationships with diverse clients and audiences, to achieve the company's communication and business goals.
Demonstrate a professional demeanor and excellent customer service with high-profile clients and executives.
Candidate must model company behaviors of customer focus (Safety First, Unquestionable Trust, Superior Performance, Total Commitment) with strong teamwork skills and demonstrated ability to work with different levels of employees and management.

Must have demonstrated:

Superior communication skills and experience working with cross-functional teams.
Creative and analytical thinker.
Highly organized with strong time management skills and attention to detail.

This position is a 2-year contract with the likely option to be extended or hired as a full-time employee.

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Multi-Media Communications Analyst - Birmingham, United States - Bloc Resources LLC

Description

Job Description