Service Manager - Philadelphia, United States - Hessert Chevrolet

Hessert Chevrolet

Verified Company

Philadelphia, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Summary:

The Service Manager at Hessert Chevrolet will be responsible for overseeing and managing the daily operations of our service department.

This individual will ensure the highest level of customer satisfaction and profitability for the dealership by maintaining a well-run and efficient service department.

The Service Manager will also be responsible for managing a team of service technicians and support staff in order to meet and exceed performance targets.

This position reports directly to the General Manager.

Compensation & Benefits:

Responsibilities:

Oversee and manage the daily operations of the service department, ensuring efficiency and profitability
Maintain a high level of customer satisfaction by providing exceptional service and addressing any issues or concerns promptly
Review and analyze service department performance data, identify areas for improvement, and implement strategies to increase efficiency and productivity
Manage and oversee service technicians and support staff, including hiring, training, and performance evaluations
Develop and maintain relationships with vendors and suppliers to ensure timely and costeffective service and repairs
Monitor and control inventory levels to ensure adequate supplies and materials for service department operations
Create and implement service department policies and procedures
Maintain a safe and clean work environment, adhering to all safety standards and regulations
Collaborate with the sales department to ensure efficient handling of customer vehicles during the sales process
Stay uptodate with industry advancements and best practices, and implement changes as needed to ensure a competitive and successful service department

Requirements:

Bachelor's degree in Business Management, Automotive Technology, or a related field preferred
3+ years of experience in automotive service management or a similar role
Strong leadership and management skills, with the ability to motivate and develop a team
Excellent communication, organizational, and interpersonal skills
Knowledge of automotive service and repair procedures, as well as current industry trends
Proficient in computer and technology systems, including CRM software and Microsoft Office
Ability to work in a fastpaced, dynamic environment and handle multiple tasks simultaneously
Valid driver's license with a clean driving record

EEOC Statement:

Hessert Chevrolet is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

We are committed to creating an inclusive and diverse workplace for all employees.