HVAC Retail Business Developer - Urbandale, IA
13 hours ago
Job description
HVAC Retail Business Developer
Location: Urbandale, Iowa
Company: R3 Heating & Air
Position Type: Full-Time | In-Office
Compensation: Salary + Commission, Depending on Experience
Benefits: Health Insurance after 90 days | PTO/Vacation after 90 days
Offer Contingent on Successful Background Check
WHO WE ARE
R3 Heating & Air is the rapidly growing HVAC division of R3 Roofing & Exteriors, a family-owned company rooted in the values of Loyalty, Accountability, and Community. We take pride in delivering high-quality workmanship, honest communication, and long-term comfort solutions for homeowners across the Midwest. As our retail HVAC division continues to expand, we're looking for a motivated Retail Business Developer to help drive growth and serve our customers.
ABOUT THE ROLE
The HVAC Retail Business Developer plays a key role in generating retail HVAC opportunities, maintaining strong customer relationships, and supporting revenue growth through consistent outreach.
This role includes:
- Reconnecting with previous R3 customers
- Nurturing existing networks
- Generating new leads through proactive outreach
- Working closely with the Marketing Department on promotional sales and seasonal campaigns
This position is ideal for someone confident on the phone, comfortable with homeowner engagement, and driven by results.
KEY RESPONSIBILITIES
Customer Outreach & Lead Generation
- Contact previous R3 customers to schedule retail HVAC bids and follow-ups
- Maintain consistent communication via outbound calls, email, and text
- Generate new leads using proactive outreach, networking, and local market engagement
- Build and maintain a strong pipeline of retail opportunities and track all activity in the CRM
Sales & Relationship Management
- Educate homeowners on HVAC services, promotions, and seasonal offerings
- Schedule bidding appointments for the Comfort Advisor and HVAC team
- Provide clear communication to ensure a smooth homeowner experience
- Support the sales process through detailed follow-up and timely outreach
Collaboration with Marketing
- Coordinate with the Marketing Department on promotional sales initiatives and seasonal campaigns
- Serve as the main driver aligning customer outreach with marketing efforts
- Share feedback, customer trends, and results to help improve future campaigns
Performance & Reporting
- Track outreach performance, scheduled appointments, and conversions
- Maintain accurate logs of calls, customer interactions, and generated leads
- Participate in team meetings and contribute ideas to improve lead generation
WHAT WE'RE LOOKING FOR
- Strong communication and customer service skills
- A positive attitude and proactive, self-motivated work style
- Experience with outbound calling, customer outreach, or sales (preferred)
- HVAC or home services experience is a plus, not required
- Comfortable in a structured, metrics-driven role
- Ability to collaborate effectively with sales, service, and marketing teams
WHY JOIN R3 HEATING & AIR?
- Family-owned company with a supportive, accountable culture
- Clear opportunities for career growth and advancement
- A respected brand with loyal customers and strong community presence
- A role that directly contributes to division growth and customer satisfaction
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