Administrator - Berkeley Heights, United States - Wipro Limited

Wipro Limited

Verified Company

Berkeley Heights, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Overview:

About Wipro:

Wipro Limited (

NYSE:
WIT,

BSE:
507685,

NSE:
WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs.

We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses.

A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries.

We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
- **A PROUD HISTORY OF OVER 75 YEARS**:

FY22 REVENUE 10.

4 BN USD:
-
WE'RE PRESENT IN 66 COUNTRIES:

OVER 1,400 ACTIVE GLOBAL CLIENTS

Role:
System Engineer/Administrator (Desktop Support)

As a Desktop Support Engineer, you should provide support and technical assistance regarding any hardware, software, and network issues. Should also possess knowledge and experience to troubleshoot problems and errors. Should be quick to respond, fast learner, with a great customer service attitude. Should be aware of the technical difficulties and how to resolve them in the best possible way.

You should have proficient knowledge to provide technical assistance to our clients and good communication skills. You should also have the ability to upgrade, install and troubleshoot software related issues.

Responsibilities

Provide technical assistance to the clients regarding any operating system issues.
Communicate with the clients to dig into the real problem. Conduct screenshare sessions if required
Ensure all the desktop computer systems are working properly.
Refer unresolved issues to the higher officials such as Technical Support Manager and provide useful suggestions.
Maintain and update the record of issues and take measures to prevent those issues in the future.
Make report of the customer queries
Troubleshoot any problems regarding software and hardware computer support.
Troubleshooting hardware, software, and network issues.
Regular maintenance of organizational assets (computers, laptops, peripherals)
Responsible for maintaining records of issues and solutions, user trainer, basic network support, emergency support, security compliance etc.
Bachelor's degree in computer science, Information Technology, or relevant field.
Proven experience of working as a Desktop Support Engineer, Technical Support Specialist, or a related role.
Exceptional knowledge of working with Windows/ Linux and Mac OS systems.
Proficient knowledge of computer systems and their peripherals such as a printer, scanner, etc.
Experience with various network connections addressing.
Excellent communication and interpersonal skills.
Ensure customer satisfaction by providing the best solutions to their queries.
Proficient knowledge of antivirus software.
Good problemsolving and multitasking skills.
Exceptional customer service skills.

Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law