Service Director - Rockland, United States - Group 1 Automotive, Inc.

Group 1 Automotive, Inc.
Group 1 Automotive, Inc.
Verified Company
Rockland, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Overview
:
South Shore BMW/MINI is part of the fast growing _Group 1 Automotive_, a leader in automotive retail. We are looking to add a qualified
AUTOMOTIVE SERVICE DIRECTOR to our team. This rare, great opportunity is open because we just promoted our previous Service Director

In addition to competitive pay, we offer our associates the following benefits:

  • Health, Dental, Vision, Life, and Disability insurance
  • 401(k) plan with company match
  • Paid Time-Off
  • Demo allowance reimbursement
  • Employee Stock Purchase Plan
  • Employee Vehicle Purchase Program
  • Professional work environment, with job training and advancement opportunities

Responsibilities:


  • Hire, train, develop and motivate the service department staff and monitor their performance.
  • Forecast goals and objectives for the department and ensure they are met.
  • Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction.
  • Maintain daily sales and production records as required by dealership management.
  • Develop and monitor budgets for the service department and keep dealership management informed of variances.
  • Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
  • Establish and maintain good working relationships with customers to encourage repeat and referral business.
  • Handle customer complaints tactfully, promptly, and with concern for the customer.
  • Establish promotional service prices.
  • Ensure proper repair techniques are being used.
  • Schedule training as necessary to properly repair and service vehicles.
  • Stay up to date on product changes and new products.
  • Ensure that all necessary shop equipment is in proper and safe working condition.
  • Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA righttoknow, etc.
  • Other duties may be assigned by management.
  • Demonstrates behaviors consistent with the Company's Values in all interactions with customers, coworkers and vendors.

Qualifications:

  • Three or more year's management experience in an automotive service department.
  • Experience in operating a big shop.
  • CDK Dealer Services Experience a plus.
  • Ability to work independently and be selfmotivated.
  • A desire to work in a commission, performancebased, environment.
  • Great attitude with highenergy personality.
  • Excellent customer service skills.
  • Professional appearance and work ethic.
  • Ability to work well in a process driven environment.
  • High school diploma or equivalent.
  • Valid driver license in the state that you will work and a good driving record.
- *All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*_

  • Group 1 Automotive is an Equal Employment Opportunity employer._
LI-JG1
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