Night Auditor - San Antonio, United States - HRI DEVELOPMENT

HRI DEVELOPMENT San Antonio, United States

1 week ago

Description

WHAT WE'RE LOOKING FOR:

Hilton San Antonio Hill Country seeks a tech savvy, resourceful, enthusiastic full- time Night Auditor to join its team. The Night Auditor will maintain up-to-date knowledge on all things Hilton – from hotel features and room rates, to local and area dining and cultural activities and attractions. You are our guests' (and future guests') go-to person

This is a full-time position that will work up to five shifts (11pm-7am) per week. Shifts may include weekends and/or holidays as needed.

WHAT YOU'LL DO:

Be a guru of hotel knowledge, including:

All hotel features/services, hours of operation, room types/layouts, room rates and special packages, promotions, room availability, in-house group activities, and hotel policies and procedures.
Review daily priorities and debrief with departing Guest Services Agent for business status and follow-up items.
Promote top-notch guest relations to everyone approaching the Front Desk, including processing check-ins and check-outs, answering phones, communicating VIP arrivals, confirming reservations and cancellations, and satisfactorily resolving guest issues.
Manage assigned bank and ensure accuracy of contracted monies.

OUR MUST-HAVES:

Minimum 1-2 years of customer service experience (hospitality experience helpful).
Excellent verbal communication skills and phone etiquette.
Demonstrated enthusiasm for customer service and creating the ultimate guest experience for our guests
Ability to maintain confidentiality of all guest and hotel information.
Detail-oriented with demonstrated ability to thrive in a fast-paced environment, prioritize tasks and follow-up while simultaneously handling frequent arrivals and departures.
Collaborative with a team-oriented approach to work.
Ability to remain stationary and standing at assigned workspace for extended periods of time.

Hilton San Antoniooffers competitive benefits for its full-time talent, including medical, dental, life insurance, 401(K), paid time off, discounted hotel stays and more. Pre-employment background screening is required as a condition of employment.

EOE/M/F/Vet/Disabled

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