Front of House Supervisor - San Francisco, United States - Flagship Facility Services, Inc.

Flagship Facility Services, Inc.
Flagship Facility Services, Inc.
Verified Company
San Francisco, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

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Description

The Front of House Manager is responsible for managing the Front of House operation, while serving as an ambassador for superior customer service.

You will be responsible for oversight of a Front of House team that consists of 2 direct reports, operating in a mid-volume corporate kitchen.


As a part of the management team you will inspect dining room serving stations and tables for cleanliness and neatness, while maintaining operational effectiveness.

You will spend approximately 25% of your time assisting with the day to day work such as restocking supplies, setting tables, bussing tables, and expediting food levels at all food stations.

You will collaborate with the entire culinary team to ensure successful openings of new cafés and concepts. The Assistant Front of House Manager will report to the Senior Front of House Manager.


As a representative for our company you will serve as an ambassador to our customers, you will be the frontline for customer service.

You will serve as a host/hostess to customers and support kitchen staff by accommodating any special needs of guests.

As a part of the management team you will inspect dining room serving stations and tables for cleanliness and neatness, restock supplies, set tables, buss tables, and expedite food levels at all food stations.


Essential Functions

  • Manages FOH staff, including scheduling, performance feedback, uniforms, discipline, investigations and terminations.
  • Coordinates/ Assigns activities of FOH personnel to provide fast and courteous service
  • Responsible for ongoing training and professional development of staff members
  • Effectively communicates with fellow café management to ensure effective and efficient operations without issue.
  • Effectively builds trust with staff members and fellow café management by providing clear and honest communication and feedback
  • Evaluates the quality, care and morale of the staff and strives to improve these areas through solid communication, care with schedule-writing, work group leadership, etc.
  • Sets operational goals and follow-up plans for the work unit. Directs and holds all work unit staff accountable for those goals
  • Conducts Safety Trainings
  • Ensures the cleanliness of the Front of the House by maintaining to specified standards, passing Health Department audits with a 90% or better, and training staff on proper sanitation guidelines
  • Ensures compliance with inventory procedures to monitor product levels to avoid over-ordering
  • Accommodates and special needs of the guests
  • Inspects dining room service stations for neatness/cleanliness, correct food signs, restocks food and condiment stations while avoiding contamination
  • Train FOH employees on all service stations
  • Interview new FOH personnel
  • Direct team members on daily work assignments
  • Monitors the amount of guests dining in the café to provide accurate cover numbers to chefs

Pay:
$70,000.00 per year


Benefits:


  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 3 years

Restaurant type:

  • Café

Shift:

  • 8 hour shift
  • Day shift
  • Morning shift

Weekly day range:

  • Monday to Friday
  • No weekends

Ability to Relocate:

  • San Francisco, CA: Relocate before starting work (required)

Work Location:
In person
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