- Manage and supervise the Meeting Services team.
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Meeting Services Supervisor - Cincinnati, United States - JONES LANG LASALLE AMERICAS INC
Description
What this job involvesOperation and troubleshooting of AV systems including Flat Screens, Video Conference equipment, Projectors, Speakers, Amplifiers, Microphones, AV control systems etc.
Support site based special events.What is your day to day? Scheduling:
Determine and assign "Normal" work schedule for team members.
Maintain PTO calendar for team.
Arrange coverage for team PTO so that site needs are met. Assigns regular scope of duties for team members, ie. which floor/building/rooms each associate is responsible for.
Daily Supervision:
Site SPOC (Single point of contact) for team members. ie. call in sick, advise of late arrival, other personnel needs. Ensures that lunch and other break times are taken and covered properly.
Collaborate with other site supervisors for PTO coverage.
Orchestrate team duties to meet daily MS activity needs.
Arrange and assign reception desk break coverage schedule. Ensures that all room set-ups are completed 30 mins prior to meeting start time.
Performance Management:
Ensure that team members arrive and leave work as expected.
Ensures that daily and weekly room checks are completed as required.
Contributes IPMP feedback for site associates.
Ensures that site AV/Furniture storage areas for Meeting Services are kept in an orderly manner.
Facility Management Team Collaboration:
Report meeting room check results to site AFM weekly.
Owns site AV Asset inventory tracker accuracy. Maintains site inventory for supplies and spare AV equipment. Meeting room set-up:Move and arrange tables, chairs per guest needs. Audio and video equipment, cabling, daily meeting schedule posting etc.
Observe and abide by all Safe practices.
Meeting /Video room checks:
Daily and weekly equipment and facility inspection to verify room readiness.
Document results via QR code survey.
Correct outages as possible on the spot. Escalate unresolved outages using FM work order system, own issue resolution.
AV Assistance and troubleshooting:
Respond to and resolve guest requests for help with AV equipment.
Diagnose and repair AV issues, arrange for next level assistance with AV Vendors.
Meeting Room Asset Care and Tracking:
Maintain accurate AV inventory records for each meeting room in AV Asset tracker database.
Conduct PM on projectors, flat screens, microphone systems, etc.
Maintain inventory of spare AV equipment and meeting room furniture.
Maintain inventory of meeting room supplies, ie. markers, flip chart paper, spare cables, portable equipment.
Video Conference support:
Respond to VC vendor (Cisco) on site assistance requests, e-mail and mobile phone. Provide VIP service for pre-arranged video calls as requested. Assist with vendor service calls for VC rooms, escort vendors, receive shipments.
Team/Training/Service:
Participate in monthly team meeting.
Complete AV, P&G account, JLL corporate and EX/customer service training as required. Demonstrate employee experience (EX) behavior.
Room Scheduling:
Run reports for room set up requestsSchedule administration, ie book, change, delete reservations for guests
Special Events:
Set up and removal of tables, chairs, linens, AV equipment etc. per event requirements.
Maintain site pool of shared AV equipment and tables, chairs, linen, etc. for special event use.
Desired experience and technical skills Required:
High school diploma or state equivalent required. Superior customer service skills and orientation Ability to maintain professionalism at all times under stressful situations Ability to plan and manage work under time constraints Ability to multitask and work without direct supervision Proficie
