- Answering inquiries originating from a variety of communication channels across NSF, primarily via phone, email and chat
- Providing accurate and timely information to customers and routing tickets that require technical expertise to Subject Matter Experts
- Escalating tickets when necessary
- Reporting on data collected in ServiceNow and identifying trends
- Associate Degree
- 2+ years' experience in customer service roles, quality assurance, complaints management
- Experience providing customer support on the phone and in writing (chat, email) is ideal
- Excellent interpersonal and communication skills
- Attentiveness and patience
- Strong time management skills
- Strong attention to detail and excellent problem-solving skills.
- Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams.
- Ability to review and report on data, identifying trends and share across the organization
- Bilingual: English & Spanish
- Comfortable with computers, able to learn new software platforms
- Friendly, attentive and proactive in engaging with consumers and clients
- Excellent communication skills
- Bachelor Degree
- Interest in data / data systems, identifying trends
- Experience with ServiceNow
-
Customer Success Specialist
1 week ago
NSF International Ann Arbor, United StatesNSF is seeking to add a Customer Success Specialist to its growing team. In this role, you will be responsible for reviewing, triaging, routing, and answering inquiries received across all communication channels at NSF. Your role will include providing accurate and timely respons ...
-
Customer Success Specialist
4 days ago
NSF Ann Arbor, United StatesJob Description · NSF is seeking to add a Customer Success Specialist to its growing team. In this role, you will be responsible for reviewing, triaging, routing, and answering inquiries received across all communication channels at NSF. Your role will include providing accurate ...
-
Licensed Assistant Doctor
1 week ago
BlueHorizon Solutions Ypsilanti, United StatesAre you a passionate doctor who always puts the patient first? Do you want to continue developing yourself and take on responsibility quickly? · Then we are looking for YOU Our client is looking for a licensed assistant doctor for the Clinic for Anesthesiology, Intensive Care Me ...
-
Fetal Surgeon
1 week ago
AMN Healthcare ANN ARBOR, United StatesJob Description & Requirements · Fetal Surgeon · StartDate: ASAP · The Department of Obstetrics & Gynecology at the highly ranked University of Michigan is seeking a Director for the Fetal Intervention Program. The successful candidate will lead an already established center for ...
-
General Anesthesiologist Faculty
1 week ago
AMN Healthcare ANN ARBOR, United StatesJob Description & Requirements · General Anesthesiologist Faculty · StartDate: ASAP · The Department of Anesthesiology at the University of Michigan Medical School is seeking a general anesthesiologist to join their growing faculty. The successful candidate will be part of a hig ...
-
AMN Healthcare ANN ARBOR, United StatesJob Description & Requirements · General Anesthesiology with The University of Michigan · StartDate: ASAP Pay Rate: $ $ · The Department of Anesthesiology at the University of Michigan Medical School is seeking a general anesthesiologist to join their growing faculty. The succes ...
-
Account Manager
1 week ago
Patricia Medrano - State Farm Agent Woodhaven, United States**ROLE DESCRIPTION**: · Patricia Medrano - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As Account Manager - State Farm Agent Team Member with our agency, your att ...
-
E-commerce Manager
4 days ago
Chery Equipment Group Garden City, United States**E-Commerce Manager** · Chery Industrial · Garden City, NY · **Company Details** · Chery Group is a US distributor of globally recognized heavy equipment and industrial products. · We are a growing and dynamic company with two distinct business divisions: Chery Equipment Group, ...
-
Retail Sales Associate, Roosevelt Field Mall
1 week ago
Nespresso Garden City, United States**You will make the difference between selling coffee and experiencing Nespresso** · Do you have a passion for coffee and a knack for exceptional customer service? Join our team as Coffee Specialist/Sales Associate. As the welcoming face of our retail boutique, you will guide and ...
-
Retail Sales Associate
3 days ago
Nespresso Garden City, United StatesRetail Sales Associate · - At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we'r ...
-
University Of Michigan Ann Arbor, United StatesHow to Apply · A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position. · ...
-
Service Coordinator Level I
2 days ago
Climatec LLC Bloomfield, United States**About Climatec** · For over 40 years, Climatec has steadily invested in their people, technology, and services to be a trusted business partner for building solutions. As part of the Bosch Building Technologies Integrator Business in North America, Climatec is one of the leadin ...
-
Immunology Sales Specialist, Dermatology
1 week ago
J&J Family of Companies Ann Arbor, United StatesImmunology Sales Specialist, Dermatology - Ann Arbor, MI - J&J Innovative Medicine W · Description · Johnson & Johnson is currently seeking a Immunology Sales Specialist, Dermatology to join our team in the Ann Arbor, MI territory. · At Johnson & Johnson, we believe health is eve ...
-
Principal EHS Specialist
1 week ago
Medtronic Inc. Ann Arbor, United StatesCareers that Change Lives · A career at Medtronic is like no other. We're purposeful. We're committed. And we're driven by our Mission to alleviate pain, restore health and extend life for millions of people worldwide. Join a diverse team of innovators who bring their worldview, ...
-
Specialist I Labs
1 week ago
NSF International Ann Arbor, United StatesWe are seeking an Automation Specialist to join our team to support our Global Labs Division. As an automation specialist you would be responsible for contributing to the success of innovation, automation, and continuous improvement projects under the direction of the automation ...
-
Faculty Commons Support Specialist
6 days ago
Washtenaw Community College Ann Arbor, United StatesFaculty Commons Support Specialist · Bookmark this Posting | · Print Preview | · Apply for this Job · Please see Special Instructions for more details. · Please complete all sections of the application and submit required documents.Our college strives to make a positive differenc ...
-
client service manager
1 week ago
Hylant Ann Arbor, MI, United States· The Opportunity: · The Client Service Manager (CSM) will assist in the placement of new business within the small business department, which will require a high level of organizational and problem-solving skills. The successful candidate will consistently and effectively devel ...
-
Specialist
1 week ago
Apple Ann Arbor, United StatesSpecialist Job Description · As a Specialist at Apple, you will be highly skilled at uncovering your customers' needs and providing enlightening solutions. You will be the first person that customers meet when they enter the store, and you will guide them throughout the purchasi ...
-
Principal EHS Specialist
1 week ago
Medtronic Ann Arbor, United States**Careers that Change Lives** · A career at Medtronic is like no other. We're purposeful. We're committed. And we're driven by our Mission to alleviate pain, restore health and extend life for millions of people worldwide. Join a diverse team of innovators who bring their worldvi ...
-
Digital Marketing Specialist
4 days ago
C3 Industries Ann Arbor, United StatesJOB SUMMARY: · The Digital Marketing Specialist will serve as the lead project manager for digital marketing initiatives and assist with the creation, inception, deployment, and measurement of 360 marketing efforts supporting retail and internal brands. The Digital Marketing Spec ...
Customer Success Specialist - Ann Arbor, United States - NSF
Description
Job DescriptionNSF is seeking to add a Customer Success Specialist to its growing team. In this role, you will be responsible for reviewing, triaging, routing, and answering inquiries received across all communication channels at NSF. Your role will include providing accurate and timely responses via phone, email or chat to general, non-technical inquiries and appropriately documenting and routing sales leads. As well as documenting all interactions in ticketing system (ServiceNow) & reporting on the information collected in ServiceNow to the various stakeholders within the business. Ultimately ensuring that the entire lifecycle of an interaction is completed accordingly to SLAs.
Responsibilities
About Us
NSF is a growing global public health and safety organization. Our mission is to protect and improve human and planet health by enabling safe food, clean water and life-enhancing health technologies and products for millions of people around the world. We do so by developing standards, testing, auditing, certifying, and providing advisory services to clients in the food, water, health sciences and consumer industries.
Our nearly 3,000 employees provide services in over 180 countries through many of our global offices, at our 35,000 client sites, from home offices and in state-of-the-art laboratories. We're growing fast and expanding into new areas such as sustainability and digital. And that's where you come in. Come join a team that makes a difference in the world.
More information about NSF can be found at
One of our core values is We Are One NSF. This means that while we're one team, we embrace the cultural, ethnic, language and demographic diversity that reflects the societies in which we live and work. NSF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.