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Customer Care Representative - Marshfield, United States - Mason Companies
3 weeks ago
Description
**Customer Care Representative - Marshfield - Full Time & Part Time (Afternoon/Evening)**
Marshfield Office, 3200 S Central Ave Suite 2A, Marshfield, Wisconsin, United States of America Req #216 Tuesday, January 25, 2022 SHIFT DETAILS: Afternoon/Evening
**SIGN ON BONUS**: $500
POSITION PURPOSE:
To process orders and correspondence in accordance with the companys mission and philosophy.
**ESSENTIAL POSITION FUNCTIONS:**
Answer incoming customer contacts and assist customers with their order and/or questions.
Process correspondence and emails in accordance with company guidelines.
Be accurate and efficient when processing customer orders.
Assist customers with questions and/or concerns.
Follow established policy and procedures.
*The above listing of essential functions is not an inclusive listing of all duties that may be required to be performed.*
**COMPETENCIES:**
Strong verbal communication skills.
Above average interpersonal skills, for both customers and co-workers.
Effective problem solver with the ability/personality to remain calm and positive even while under stress.
Detail oriented at all times.
The willingness to maintain a can do and positive attitude throughout all/any types of interactions is expected.
Ability to effectively listen and productively engage with customers, regardless of the circumstances.
Proficient at multi-tasking.
The drive to be focused on what we can do for our customers, always remaining positive.
**EDUCATION and/or EXPERIENCE:**
High School Diploma or equivalent is preferred, but not required.
Prior experience in customer service is strongly desired.
Functional experience with data entry and computers is preferred.
**Other details**
Pay Type Hourly
Job Start Date Monday, February 7, 2022
