Customer Care Representative - Marshfield, United States - Mason Companies

Mason Companies Marshfield, United States

3 days ago

Description

Customer Care Representative
Join our team in Marshfield for a Full Time or Part Time position with shifts available in the Afternoon and Evening.

SIGN ON BONUS: $500

ROLE:
Responsible for handling customer orders and inquiries in line with our company's mission and values.

KEY RESPONSIBILITIES:
- Answer incoming customer communications and provide assistance with orders and inquiries.
- Handle correspondence and emails following company protocols.
- Maintain accuracy and efficiency in order processing.
- Address customer questions and concerns in a timely manner.
- Adhere to established policies and procedures.

*Please note that the above duties are not exhaustive.*

SKILLS REQUIRED:
- Excellent verbal communication abilities.
- Strong interpersonal skills for interactions with customers and colleagues.
- Proficient problem-solving skills and ability to remain composed under pressure.
- Attention to detail in all tasks.
- Positive attitude and willingness to engage constructively with customers.
- Capable of multitasking effectively.
- Customer-focused mindset with a can-do attitude.

QUALIFICATIONS:
- High School Diploma or equivalent preferred.
- Previous customer service experience is highly valued.
- Familiarity with data entry and computer systems is a plus.

Additional Information:
- Pay Type: Hourly
- Job Start Date: Monday, February 7, 2022

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