Retention Specialist - Scottsdale, United States - Realtor

Realtor

Verified Company

Scottsdale, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

As a Retention Account Specialist you will spend your day fielding calls from agents and brokers and working with each client to ensure overall satisfaction.

You will use your negotiating and problem-solving skills as you find solutions and process complex discounts, credits and/or extension requests when applicable.

You will engage customers (Real Estate Agents and Brokers) who have purchased our advertising products, such as our lead generation subscriptions.

You will learn to resell our brand strategy and gain skills to solve potential legal, social media and industry relation escalations.

We'll look to you to be able to think on your feet, drive our value proposition and propel overall customer success.

What you'll do:

Take inbound and make outbound calls to agents daily
Offer consistent communication and timely resolution for our agents
Resolve Retention issues on agent and broker accounts
Meet or exceed minimum retention goals
Meet or exceed a minimum outbound call requirement (50 calls daily)
Engage customers with the highest level of respect and integrity
Resolve escalated customer concerns
Work cross functionally with sales, support, collections and accounting to retain relationships
Must thrive in a fast paced and high pressure environment
Ability to quickly build rapport with customers and de escalate customer frustration

How we work:

We balance creativity and innovation on a foundation of inperson collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate inperson, adding richness to our culture and knitting us closer together. This role is a hybrid opportunity in our Austin, TX or Scottsdale, AZ office.

What you'll bring:

Bachelor's Degree required and 2+ years related experience
35 years professional experience
High tolerance for engaging with dissatisfied clients
Familiarity with advertising products and services required
Familiarity with Salesforce preferred
Knowledge of Excel and Google Mail required
Experience with high call volume
Strong organizational and follow up skills while prioritizing time management effectively
Experience with retention and deescalating customer frustrations

Working Conditions:

Position requires prolonged standing or sitting and repetitive hand and wrist motion. Operates phones, computers, and other office equipment.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

EEO/AA/M/F/Disabled/Vets