Mac Specialist - Dallas, TX, United States - HCL Technologies Limited - Business Services

HCL Technologies Limited - Business Services Dallas, TX, United States

3 weeks ago

Description

3rd level Apple Infrastructure and macOS | macOS EngineerDallas, TXFull time positionJob Description: -Mac Engineer plays a crucial role in maintaining and optimizing our macOS environment. Responsibilities will span across scripting, device management, and using tools like Jamf, and ensuring security and efficiency of our Mac Systems.

*Important Notes on Work Location:

Job duties require physical access to the clients test lab in Bloomington, Illinois.

Some other examples of this need include:
o Testing out new Hardware being evaluated for use.

o Testing new pre-released peripheral options which require you to stay in a secure lab environment.

Positions for this job also must be located nearby the Clients Office / Hub

o Requirements for testing and validating network connectivity of physical workstations

o Ensuring Automated Device enrollment works within Client's offices.

o Ability to go onsite to meet with End-users to complete tasks which cannot be completed remotely

(Ex:

entering in a Recovery console password, aid with Digital forensics team)

o Requirement that we are onsite for helping new interns during the summer onboarding process in Bloomington, IL

Ability to use the client's physical workstation load to participate and recover environments for Disaster Recovery Exercises and actual Disaster events.

Workstation stewards approve software requests, access requests, workstation orders, act as support for Mac users for questions they may have when it comes to software and hardware order process, as well as integration of other applications into the Macintosh environment.

They also manage the Macintosh workstation type.

Maintains the Apple workstation base, making changes to packages and versions of existing products in the load.

*Responsibilities of macOS Engineer*· *Scripting and Automation*o Develop and implement advanced scripts (python / bash) to automate tasks and streamline Mac System Processes.

o Collaborate with cross-functional teams to integrate automation solutions that enhance overall efficiency and user experience.

*Jamf Management*o Utilize your expertise in Jamf Pro to deploy, configure, and manage Mac devices within the organization.

o Stay updated on the latest Jamf and Apple features and best practices to optimize device management processes.

*Security and Networking*o Collaborate with security teams to Implement and maintain security measures to safeguard the integrity and confidentiality of Mac systems.

o Manage and maintain the deployment of network configurations to ensure optimal performance, connectivity, and user experience.

*Technical Support*o Provide technical support to end-users, addressing Mac-related issues promptly and effectively.

o Collaborate with other levels of the team to develop user-friendly guides, workflows, and documentation.

*System Optimization*o Stay abreast of industry trends and emerging technologies to implement strategies for efficient Mac system management in a Windows dominated environment.

o Work toward continuous improvement, identifying and implementing optimizations for better performance and user experience

*Collaboration*o Collaborate with IT (Information Technology) and other departments to understand their needs and tailor Mac solutions to meet specific requirements.

o Participate in cross-functional projects that involve Mac System integration and collaboration with diverse technologies

*User Authentication and identity Management*o Assist in enhancing our existing identity management framework by leveraging Azure AD and spearhead advancements in user authentication, including the implementation and improvements of our existing single sign-on solutions.

*Qualifications*· 3-5 years of proven experience as a Mac Engineer with expertise on scripting (bash / python), Jamf, and system optimization.

Strong understanding of macOS, certificates, networking, and security principles.
Excellent troubleshooting skills and the ability to work independently and in group settings.
Able to identify problems that are not always noticed and take the initiative to dive into the issue and produce resolutions.
Effective communication and collaboration skills in a team-oriented environment.
Familiarity with integrating Mac systems with Azure Active Directory for identity and Access management.
Knowledge of working with products like Microsoft Defender, Jamf Protect, Jamf Connect, O365 suite, Zscaler, Cisco Secure, Citrix Workspace, and Jamf ADCS (Active Directory Certificate Service).
Possess knowledge of PKI (Public Key Infrastructure) certificates and 802.1x authentication protocols. Utilize this knowledge to configure and manage secure network connections and authentication mechanisms for macOS devices.
Experience in hardware procurement and hardware lifecycle management.

As a Mac Engineer, you will contribute to the robustness and efficiency of our Mac infrastructure, ensuring a secure and seamless experience for all users within the organization.

Regards

Job Type:
Full-time

Pay:
$ $45.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
Dental insurance
Health insurance

Schedule:

8 hour shift
Monday to Friday

Work Location:
In person

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