- Manages customer base and assigned territory. Schedules all customer work. Generates new business and maintains customer relations.
- Conducts necessary machine performance and diagnostic tests, interprets results and makes an independent decision as to the extent of machine repair. Provides services anytime as needed.
- Uses troubleshooting methods to repair and diagnose machine and attachment failures and performs repairs according to time requirement guidelines (TRG) standards. Escalates unresolved issues to Technical Communicators for further research and assistance.
- Adapts knowledge of Caterpillar machine systems to troubleshoot and repair new equipment models.
- Performs work in the field or at customer locations which can include overtime and overnight assignments.
- Repairs machines without error and consistently repairs machines within the time requirement guidelines.
- Repairs warranty and service letter issues efficiently and as soon as possible.
- Uses web based STW, SIS, and ET effectively to address technical issues. Performs all required tasks in accordance with outlined procedures.
- Conducts business professionally. Maintains self control and integrity in stressful situations. Maintains a professional image.
- Adheres to all customer requirements while on job site.
- Orders parts required to complete repairs. Evaluates parts to determine reusability and cause of failure.
- Completes service reports, time entry, and all other paperwork and reporting on a laptop and submits them daily via e-mail.
- Communicates machine issues, problem resolution plan(s) and status of repair(s) to customer during repairs.
- Adheres to all customer care standards.
- Actively cares and advocates safety at Western States. Adhere to all applicable safety policies, procedures and standards.
- May accomplish training and serve as a team member in support of Western States' strategic programs, projects, and initiatives.
- Work within and promote corporate vision, mission, and values of the organization.
- Performs other duties as assigned.
KNOWLEDGE SKILLS AND ABILITIES: - Excellent customer service skills.
- Ability to self-schedule and perform duties with minimal supervision required.
- Knowledge and use of Microsoft computer products or other comparable systems required.
- Ability to establish and maintain effective working relationships with others to include customers, vendors, employees and the public.
- Knowledgeable in all Caterpillar machine systems.
- Ability to work overtime with minimal notice required.
- Ability to drive for long periods of time and travel away from home as required.
- Consistent attendance.
EDUCATION AND EXPERIENCE: - Proof of high school diploma or General Education Degree (GED).
- Associates Degree or technical training from an accredited vocational school preferred.
- Five years experience in diagnosis and repair of heavy equipment. Knowledge of scrapers and crawler tractors, loaders, excavators, off highway trucks, required. Caterpillar experience preferred.
- Prior experience in troubleshooting methods and systems required.
- Must own required tools.
- Must have a current CDL with air brake experience and acceptable driving record. Must meet DOT requirements.
- Must be able to communicate (speak, read, comprehend, write in English).
PHYSICAL CHARACTERISTICS: - Must be able to stand for long periods of time along with walking, sitting, climbing stairs, reaching pushing, pulling, leaning and twisting.
- Able to lift up to 50 lbs in accordance with Western States' Lifting Safe Work Practice to include amount and approach.
- Must be able to meet all safety requirements for applicable safety policies.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c) -
Mining Field Technician
10 hours ago
Western States CAT Pocatello, United StatesJOB SUMMARY: Responsible for serving and managing an assigned client for the Challis area. Repairs machines to the customer's satisfaction in the field or customer's location. Removes, installs, repairs, disassembles, assembles, performs failure analyses and maintenance of all Ca ...
-
Resident Mining Field Technician
8 hours ago
Western States CAT Pocatello, United StatesHourly Pay: $31-$51 per hour, DOE. · JOB SUMMARY: Responsible for serving and managing assigned territory and customer base for the Challis area. Repairs machines to the customer's satisfaction in the field or customer's location. Removes, installs, repairs, disassembles, assembl ...
-
Field Service Technician
2 weeks ago
Stryker Pocatello, United StatesWork Flexibility: Field-based · What You Will Do: · A Field Service Technician will spend the majority of their time in four key areas: · Traveling between hospitals based on assignment of service requests. · Troubleshooting and resolving customer and product issues. · Build ...
-
Field Service Technician
2 weeks ago
Genuine Parts Company Pocatello, United StatesMotion is looking for enthusiastic Conveyor Belt Service Technicians to join our team. You will be responsible for performing duties related to the installation, splicing and repairing of conveyor belts. · What You'll Do · Load trucks with tools, materials, and equipment requir ...
-
Mining Field Technician
1 week ago
Western States CAT Pocatello, United States Full timeJOB SUMMARY: Responsible for serving and managing an assigned client for the Challis area. Repairs machines to the customer's satisfaction in the field or customer's location. Removes, installs, repairs, disassembles, assembles, performs failure analyses and maintenance of all Ca ...
-
Talon Recruiting Pocatello, United StatesTalon Recruiting has partnered with a leading Heavy Equipment Dealer. We are in search of Field Service Technicians to join their team in Pocatello, ID. · Ideal Fit: · The ideal fit will have extensive knowledge of all areas of Heavy Equipment maintenance and repair for earth mov ...
-
Part-Time Entry Level: Field Services Technician
2 weeks ago
Medline Industries Pocatello, United States Part timeMedline's ReNewal Division is hiring for a Part-Time Field Services Technician in the Pocatello, ID area Medline ReNewal gets used medical devices and reprocesses them resulting in less waste in landfills and savings to facilities that buy reprocessed devices at a fraction of the ...
-
Medline Industries Pocatello, United States Part timeQualifications:High School Diploma (GED) preferred · Residence in the general Pocatello, ID area · Able to travel locally 100% of the time in the Pocatello area · Ability to regularly lift at least 30 pounds as a regular part of daily tasks · A current valid driver%26rsquo;s lice ...
-
John Deere Field Service Technician
2 weeks ago
Idaho State Job Bank Blackfoot, United StatesJohn Deere Field Service Technician at C & B Operations, LLC in Blackfoot, Idaho, United States Job Description Description C & B Equipment, a progressive family-owned company that has grown over 30 years to include John Deere Ag, material handling and power sports locations, has ...
-
HVAC Technician
6 days ago
EMCOR Group Inc. Pocatello, United States Full timeAbout Us: · EMCOR Facilities Services (EFS), an EMCOR core business, services over billion square feet of commercial space across the United States. From corporate campuses to single sites, EFS provides a range of services that support mission-critical areas of financial service ...
-
Fiber Splicer
2 weeks ago
UtiliQuest, LLC. Pocatello, United States Full timeOverview and Essential Functions Summary of Position: A successful Fiber Splicer shall be responsible for proper preparation and splicing of fiber optic cable within a telecommunications system. At a minimum, the position requires a good working knowledge of telecommunications ne ...
-
Maintenance Manager
2 weeks ago
Simplot Pocatello, United StatesThe J.R. Simplot Company is a diverse, privately held global food and agriculture company headquartered in Boise, Idaho. We are a true farm-to-table company with an integrated portfolio including food processing and food brands, phosphate mining, fertilizer manufacturing, farming ...
-
Crane Service Technician
2 weeks ago
American Equipment HR LLC Westwood Village, United States:American Equipment Holdings, is one of the leading overhead crane solutions providers in the United States. Over the years, our ability to grow and set ourselves apart from the competition is the result of a tried and true philosophy – take care of our customers and take care of ...
-
Crane Service Technician
6 days ago
American Equipment HR LLC Westwood Village, United States:American Equipment Holdings, is one of the leading overhead crane solutions providers in the United States. Over the years, our ability to grow and set ourselves apart from the competition is the result of a tried and true philosophy – take care of our customers and take care of ...
-
Behavior Technician
2 weeks ago
Ayer Shirley School District Pocatello, ID, United StatesAre you an experienced and enthusiastic Behavior Technician (BT) looking for a new position in Idaho? Join our esteemed educational institution as a Behavior Technician (BT) and contribute to the creation of a welcoming and helpful learning environment. · Benefits: Behavior Techn ...
-
Field Service Supervisor
1 day ago
Western States CAT Pocatello, United StatesJOB SUMMARY: The Field Service Supervisor manages the customer repair process, which is comprised of the oversight, management and coordination of service work in the assigned territory, and is the primary customer contact through the life of the repair. This includes all custome ...
-
Registered Behavior Technician
2 weeks ago
Ayer Shirley School District Pocatello, ID, United StatesATX Learning is seeking a qualified Registered Behavior Technician (RBT) to join our team and contribute to creating an inclusive and supportive learning environment. · Position: Registered Behavior Technician (RBT) · Location: Pocatello, ID · Type: Full-time/Part-time · Responsi ...
-
Automotive Technician
3 days ago
Master AutoTech Pocatello, United StatesJob Description · Job DescriptionJob Description · Master AutoTech is growing and we are looking to add a new member to the team. We are looking for hardworking and self-motivated Automotive Technician to work at our Pocatello location. Technician pay is from $40K-80K and there a ...
-
Quality Control Technician
2 weeks ago
Idaho State Job Bank Pocatello, United StatesQuality Control Technician at Kanaan Communications, LLC in Pocatello, Idaho, United States Job Description Overview and Essential Functions Looking for an opportunity to make a difference? Then you may have found your next career move. We're looking for a Technician Quality Cont ...
-
Field Operations Manager I
3 weeks ago
Google Pocatello, United StatesAt GFiber, we believe in the power of great internet that lets people do more, helps communities get stronger and makes amazing things possible. We're not just growing to build better internet experiences, we're also building a welcoming place where people who want to make a diff ...
Resident Mining Field Technician - Pocatello, United States - Western States CAT
Description
Hourly Pay: $31-$51 per hour, DOE.JOB SUMMARY: Responsible for serving and managing assigned territory and customer base for the Challis area. Repairs machines to the customer's satisfaction in the field or customer's location. Removes, installs, repairs, disassembles, assembles, performs failure analyses of all Caterpillar equipment including engines, attachments, electrical systems, hydraulics, transmissions, power train, brakes, steering, and electronic and computer applications.
ESSENTIAL FUNCTIONS: