The Revere Room - Montecito, United States - Rosewood Hotel Group

Rosewood Hotel Group
Rosewood Hotel Group
Verified Company
Montecito, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

General Information:


  • Country/Region
  • United States of America
  • Province/City
  • Montecito, CA
  • Location
  • Rosewood Miramar Beach
  • Department
  • Food & Beverage
  • Services
  • Job Type
  • OtherWe believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.
Rosewood Miramar Beach, A Rosewood Hotel, is looking for a Host.

This role is responsible for the overall guest dining experience within the restaurant outlet to include but not limited to providing the guests, either on the phone or in person, with information and support professionally and graciously, receiving and coordinating reservations and seating for daily and/or nightly service, all the while providing outstanding service to the guests along the way, and acting as an advocate for the restaurant in developing relationships with the guests.


Essential Duties and Responsibilities:


  • Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
  • Ensure that standards are maintained at a superior level daily.
  • Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table setup, and the restaurant's dress code.
  • Greet all restaurant guests, be knowledgeable about the area, and provide information when asked.
  • Receive incoming calls and accurately book reservations for guests.
  • Maintain complete knowledge of all liquor brands, beers, and nonalcoholic selections, as well as the correct glassware and garnishes in the restaurant.
  • Maintain complete knowledge of all menu items, prices, and preparation methods/time.
  • Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving.
  • Maintain complete knowledge of VIPs as determined by Hotel & Club Members.
  • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
  • Maintain complete knowledge of P.O.S. and manual systems.
  • Complete opening side duties as assigned:
  • Check the quality and amount of all restaurant stock and supplies using a checklist.
  • Fold napkins.
  • Requisition of all necessary supplies and transport from storeroom to restaurant.
  • Set tables according to service standards
  • Set up all condiments (butter, jellies, syrups, juices) and beverages (nonalcoholic) according to service standards.
  • Ensure a sufficient supply of all silverware, glassware, and chinaware for service.
  • Prepare some cold food items (including cereals, fruits, parfaits, and nuts)
  • Check cleanliness and condition of assigned station and service areas; rectify any deficiencies.
  • Set up side station with supplies and equipment.
  • Set up and check all equipment needed for tableside service (including burner, carving trolley)
  • Follow up on special arrangements to ensure compliance with such.
  • Communicate any meal requirements and special requests to the servers and kitchen.
  • Check storage areas for proper supplies, organization, and cleanliness.
  • Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
  • Maintain positive guest relations at all times.
  • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
  • Handle guest complaints following the sixstep procedure and ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation, and assigned station and service area organization.
  • Adhere to payment, cash handling, and credit policies/procedures.
  • Collect and report tips at the end of the assigned shift.
  • Complete closing side duties:
  • Properly store all reusable goods.
  • Break down all goods as specified in departmental standards.
  • Clean all equipment as assigned in the side duties.
  • Restock items for the next service.
  • Marry and stock all condiments.
  • Exhibit a friendly, helpful, and courteous manner when dealing with guests and fellow employees.
  • All other duties as required.

Confidentiality:
While working for the company, there will be access to confidential information concerning the company, guests, and associates.

It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and associates unless otherwise stated.


General Skills:

Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize, and follow up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with mínimal supervision; maintain confidentiality of guest information and pertinent hotel data.


Technical Skills:


  • Knowledge: Ability to perform
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