- Lead, motivate, and mentor a team of production staff to ensure productivity, quality, and adherence to deadlines.
- Assist supervisor to provide clear direction, set performance expectations, and conduct regular performance evaluations.
- Foster a positive work environment that encourages collaboration, innovation, and continuous improvement.
- Assist supervisor in managing all aspects of the day-to-day production and quality control activities to meet client Service Level Agreements (SLA's) while meeting all Quality Control requirements.
- Ensure customer order processing and shipments are completed as quickly as possible upon receipt.
- Assist supervisor to develop, implement, and maintain a new employee training plan which is to include validating their competency, with assistance from DAS Facility Manager.
- Assist supervisor to develop, implement, and maintain training program manuals and standard operating procedure manuals for all production employees with assistance from DAS Facility Manager.
- Assist supervisor to review SOP's (Standard Operating Practices). The plan is to include sign-off by all production employees when developed and a sign-off annually.
- Assist supervisor to maintain training records for all production employees.
- Assist supervisor to manage inventories for facility supplies for US and Canadian operations.
- Thorough knowledge of the Payment Card Industry (PCI) security standards. Assist supervisor to ensure the DAS staff are always fully compliant with the relative security standards and processes.
- Able to execute routine maintenance for all facility equipment which includes accurate record keeping and ensuring the maintenance is performed.
- Assist in maintaining DRP requirements for production.
- Able to onboard new customers to the Crawford Technologies production systems with the assistance of the Professional Services staff and the DAS Facility Manager.
- Assist DAS Accounting Staff with customer invoicing as required.
- Assist supervisor to ensure all customer production reports are accurate and provided on-time.
- Use appropriate resources as required and assist with customers' questions and problems regarding production orders.
- Knowledge of alternate format rules and guidelines for producing Braille, Large Print, Audio, and e-Text.
- Self-directed, with the ability to effectively plan your own activities to achieve customer SLA's.
- Excellent communication skills, both verbal and written, with the ability to interact professionally with staff at all levels.
- Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
- Flexibility to adapt to changing priorities and deadlines in a fast-paced production environment.
- Excellent computer application skills such as Microsoft Word, Excel, PowerPoint etc.
- College degree or equivalent work experience in a relevant field such as printing technology, graphic design, or production management.
- Proven experience in a supervisory or managerial role within a production environment, preferably in alternate format production or a related field.
- Be part of a growing company and team.
- Competitive salary (Commensurate with experience and position and eligible discretionary bonus)
- Excellent benefits
- Medical
- Dental
- Vision
- Short Term Disability
- Long Term Disability
- Group and Voluntary Life
- Sick Time Pay
- Vacation Pay
- Holiday Pay
- Be part of a rapidly growing software company
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Production Supervisor Assistant - Potsdam, United States - Crawford Technologies
4 weeks ago
Description
Production Supervisor AssistantDepartment: Accessibility - Production
Employment Type: Full Time
Location: Potsdam, New York
Reporting To: Tracey Sheets
Compensation: $ $24.00 / hour
Description
As a Production Supervisor Assistant for Alternate Formats, you will play a pivotal role in overseeing the production processes of materials designed for individuals with diverse sensory needs, including but not limited to braille, large print, audio, eText, and conventional print. You will be responsible for assisting in managing a team of production staff, ensuring quality control, and maintaining efficiency in the production of alternate format materials. Your leadership will be crucial in meeting the organization's commitment to accessibility and inclusivity.
The expectation is that this assistant's role will move into a supervisory position should we need a second shift. Candidate would then need to be willing to work evening shifts IE: 3 pm - 11 pm.
MAJOR DUTIES AND RESPONSIBILITIES
SUPERVISION AND LEADERSHIP:
EDUCATION AND EXPERIENCE:
Salary is based on applicants' credentials.
Prior to submitting an application/resume, review the job description's complete list of job duties and qualifications.
We thank all applicants for their interest in joining our team. Those shortlisted will be contacted.
Should you need any assistance in the application process, please contact
Note: This job description is to be used as a guide for accomplishing company and department objectives and is not intended and should not be construed to be an all-inclusive list of responsibilities, skills, efforts or working conditions associated with a job. Management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.
