Client Partner - Chandler, United States - MST Solutions

MST Solutions
MST Solutions
Verified Company
Chandler, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Mastek - Salesforce Business Unit (Mastek SBU) is seeking a Client Partner based in the greater Phoenix to nurture and grow our Healthcare Payer client.

You will work closely with sales, marketing, practice leads, and delivery leaders to drive growth across all aspects of the client relationship.

This includes introducing thought leadership, creating winning proposals, and delivering superior customer experience to grow the Mastek presence to our existing client.


The Client Partner is the end-to-end account owner responsible for overall account P&L, delivery of programs, and senior client relationships.

This role requires extensive CIO/CTO director


Job Requirements:

  • Serve as the lead point of contact for all customer account management matters
  • Owning revenues, operating margin, customer satisfaction, and employee growth and development
  • Negotiate contracts and close agreements to maximize profits
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  • Prepare reports on account status
  • Collaborate with sales team to identify and grow opportunities within territory
  • Assist with challenging client requests or issue escalations as needed
  • Being held accountable against measurable revenue/profit growth within set timelines
  • Driving profitable growth of the account relationship by identifying and overseeing the closure of new, renewal, and expansion opportunities
  • Reviewing the performance metrics of the account with the delivery, operations, and finance teams on a regular basis
  • Participating in senior management reviews for the performance metrics of the account relationship
  • Collaborating with multiple service lines, practice & delivery leadership, and marketing to define and execute the growth plan for the accounts
  • Being responsible for execution and customer satisfaction for all service lines within the customer account
  • Actively driving execution of the innovation agenda for the assigned client account
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