Visitor Experience - Water Mill, United States - Parrish Art Museum

Description

Job Title:
Visitor Experience and Museum Shop Assistant


Reports to:
Deputy Director of Education and Visitor Experience


Status:
non-exempt, fulltime


Schedule:
Thursday - Monday


May 2024

PURPOSE AND SCOPE:

The Visitor Experience Assistant is responsible for the successful daily operations of all aspects of the admissions desk, with a focus on providing a quality, memorable guest experience.

The Visitor Experience Assistant ensures all procedures of the arrival process are completed and excellent customer service is offered to all guests.

The Visitor Experience Assistant also provides sales assistance in the Museum Shop.


PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Convey an upbeat and friendly delivery of the Museum's mission and values to all visitors of the museum including program attendees; Museum Members, visiting artists, performers, and lecturers; adjunct teaching staff and docents; and Trustees of the Museum.
• Greet and checkin Museum visitors and process their payments for admission, memberships, and program tickets. Gain a working knowledge of the database and ticketing system in place at the Museum.
• Accurately open and close the daily cash receipt drawer.
• Keep up to date on Museum programs, exhibitions (on view and upcoming), and scheduled tours.
• Assist in Museum shop as needed with sale and inventory
• Museum Shop coverage for lunch hours or vacations when needed. Process sales on a pointofsale system and perform general retail shop services. Additional training will be provided.
• Ensure safety protocols (including policies regarding Covid19) are maintained and followed by visitors to the Museum.
• Promote memberships and provide an accurate description of the benefits of membership with a salesminded focus and delivery.
• Monitor and replenish supplies as needed including tour related items, promotional materials, masks for adults and children, and Museum brochures.
• Work collaboratively with the Visitor Experience Associate.
• Document and communicate visitor feedback and interactions when appropriate.
• Attend monthly Visitor Experience team meetings.
• Complete duties as required and assigned by supervisor including occasional administrative support.

QUALIFICATIONS:

High School diploma required. Experience working in an administrative and customer facing role strongly preferred. Experience and an interest in the arts is preferred. Background clearances are required.


SKILLS:

• Ability to convey information with clarity and efficiency.
• Work well under time constraints and in stressful conditions when necessary.
• Demonstrate organizational and task management skills.
• Have excellent communication skills, verbal and written.
• Familiarity with a POS system a plus.
• Possess excellent customer service skills and discretion.

WORKING CONDITIONS:

Work will be performed in a normal open-space environment at the Museum; in the Museum Shop, Lobby, Offices and in program spaces including the Museum Galleries, Studio and Theater.

Position requires standing and moving about the Museum and sitting for lengthy periods of time.

Position may require occasional evenings for special events and flexibility of schedule to ensure coverage at the front desk when needed.

The physical demands and work environment characteristics are representative of those an employee encounters while performing the essential functions of the job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must accept direction from the Deputy Director of Visitor Experience and Executive Director in executing principal responsibilities.


COMPENSATION:
This position has an hourly rate of $20.00 per hour.

Full Time employees are eligible for a comprehensive benefit package, including medical, dental, and vision coverage; 403-b retirement plan; staff museum membership and other applicable discounts and benefits.

ABOUT THE PARRISH ART MUSEUM:

The Parrish Art Museum is a place to discover and connect with art and artists with a focus on the rich creative legacy of Eastern Long Island and its global impact on the art world.

The Museum regularly presents temporary exhibitions, including new installations drawn from our world-class collection of more than 3,600 works; as well as special exhibitions that reconsider the work of a single artist or group exhibitions that explore compelling themes.

The Parrish produces hundreds of public programs and offers a year-round schedule of inspiring education initiatives.

Situated within one of the most concentrated creative communities in the United States, the Parrish Art Museum is a vital cultural presence on the East End of Long Island.

It is the oldest cultural institution on the East End of Long Island. Founded in 1898 by Samuel L. Parrish in the Village of Southampton, the Museum opened its new Herzog & de Meuron designed facility in Water Mill in 2012, providing for exp