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    Lead Audio Visual Field Technician - Chicago, United States - EOS

    EOS
    EOS Chicago, United States

    2 weeks ago

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    Description

    WHO WE ARE:


    EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture.

    Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.


    We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

    **THIS POSITION MAY REQUIRE UP TO 50% TRAVEL.


    WHAT YOU'LL DO:
    Lead the Installation and de-installation of AV/TelePresence products
    Lead a team of AV Technicians on Installation Projects
    Configuration of endpoints and infrastructure
    Preparation of room audits ensuring technology can work at optimum level
    Performs preventative maintenance to ensure equipment and room is ready for use
    Responsible for identifying defective/failed equipment and providing solutions
    Completion of Post Installation Assessments
    Perform on site User Acceptance testing
    Install software upgrades
    Act as a point of escalation for technical issues and provide solutions for ongoing faults
    Working as part of the EOS team providing AV solutions and services on site interfacing with the designated client in line with the customer requirements and service level agreement
    Communicates with management team throughout the day, as it relates to assignments
    Project reporting and updating
    Document and report hardware failures also Manages Break/Fix and RMA requests as needed
    Supervise, instruct and help with rack building processes
    Travel to customer sites nationally as required


    WHAT YOU NEED TO SUCCEED:
    Must have experience leading teams of AV Technicians or Engineers
    Experience Terminating, Configuring and Programming at least one of the following types of equipment: Extron, Cisco, Crestron and/or AMX
    Must be able to read and understand plans to ensure everything is done correctly and then do any additional configuration that is required
    Must have similar experience working on AV/ VC integrations
    Must be agile, and exhibit a strong sense of urgency
    Must be responsive, efficient, have excellent customer interaction, and exhibit a high level of professionalism
    The ideal candidate will not find difficult tech problems deterring or frustrating, but intriguing and will welcome the challenge
    Must be comfortable working in a fast-paced, demanding environment, under immense pressure. The pace requires independent and confident thinking, self-motivation and determination
    Must be engaged in the process of technical development
    Be eligible, willing and able to work and travel globally when required
    Responsible and reliable, capable of working alone as well as part of a team
    Good organization and time management skills with proven ability to manage multiple priorities
    Good written and verbal communication skills
    Must have critical thinking and problem solving ability
    Be flexible and adaptable to change and hours of work, to meet the needs of the customer
    Be a motivated team player


    TECHNICAL SKILLS:
    Control (Crestron, AMX, Extron)
    Audio (BIAMP, QSC, POLYCOM)
    Video (Cisco, Polycom)
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