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    Concierge - Dallas, United States - Urby

    Urby
    Urby Dallas, United States

    3 weeks ago

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    Description


    You are the face of Urby From the moment new prospects and residents see you at the welcome desk or package room, they'll feel welcome and know they're in good hands.

    The Resident Coordinator team promotes our brand by exemplifying outstanding customer service at every interaction.
    Our ideal candidate is an optimistic team player, who is comfortable working in a fast paced environment. This position provides various opportunities for career growth and development. ResponsibilitiesHospitalityWelcome residents and new prospects 'home sweet home' by greeting them in a cheerful and genuine way.

    Oversee the lobby + café areas to ensure brand standards are consistently being metRearrange books/game pieces when they are movedWipe down tables + remove garbage left over from guests aAdjust/fluff chairs, pillows, etc.

    Help walk-in guests with obtaining basic leasing information regarding prices, unit availability, and making appointment as necessary.
    Resident Engagement Promote Urby events and local preferred vendors; always provide the best recommendations. Have a thorough and extensive knowledge of the area.

    Encourage residents to leave Google reviews about their positive experience (receive micro bonuses throughout the year if you're mentioned by name in online reviews).Assist residents with troubleshooting work orders and submission of work orders and coordinator "permission to enter" with maintenance teams for access to units when necessary.

    Ensure emergency maintenance protocols are observed when applicable.
    Maintain safety and security of the building - always follow proper procedures for visitors, contractors, food deliveries, vendors, etc.

    Coordinate incoming residents on day of move-inDirect and set up elevator for moversComplete move-in inspectionsAssist with new resident orientationHelp residents with lockout issues, such as reprogramming key fobs after verifying lease details, charging door batteries, and remote unlocking.

    Packages + DeliveriesAssist delivery vendors to load and unload packages onto/from delivery vehicles.

    Sign for, scan, log, sort, and store incoming packages - organization is keyNotify residents for packages when they are ready for pickupAssist with garage parking managementReprogramming garage access cardsUpdating resident vehicle informationAssist with garage and system auditsCommunicationCommunication is key for resident satisfaction Ensure that important information is relayed to the management office as well as the rest of the RC team.

    Always ensure privacy and confidentiality for all residents.
    Respond appropriately to resident complaints by using your best judgement. Be timely and effective with service recovery gestures to ensure resident satisfaction.
    Prepare and send a shift report which includes any important information/incidents for PM managers and maintenance to address. Review shift report at beginning of shift.
    Promote teamwork and quality service by being a reliable team employee. Communicating with other employees to remain up to date on building and resident happenings. Ensure through and effective communications and coordination with other departments throughout shift.
    Communicate feedback and ideas with the property management team to keep improving resident experience.
    AttributesStrong interpersonal and communication skillsAbility to communicate in English clearly and pleasantly in person, in writing, and by telephoneAbility to problem solve and think on your feetGuest-service oriented; prior work experience in guest services, front desk, or related professional areaAdherence to uniform, grooming and personal hygiene standards and expectationsFrequently standing up behind the desk and in lobby areaCarrying or lifting items weighing up to 30 poundsAbility to operate various property management and operating systemsEmployee BenefitsTime awayGenerous PTO policy + EOY rollover10 paid company holidaysPaid parental leaveMore than just your salary401k + company matchFree parking + pre-tax commuter benefitsMonthly spot bonus programsEmployee referral incentiveDiscounts at all in-house cafes Health + WellnessGym + pool access at any of our Urby locations80% employer sponsored Cigna medical, dental, vision plansHSA + FSA with up to $2,500 company matchMental health support available through GingerCultureSocial work environment with fast paced start-up energyCompany outings including a beach party dayComplimentary snacks and monthly team lunchesCasual but cool dress codeGrowth + DevelopmentNetworking eventsExclusive trainings with inspirational industry expertsCross-training programsTuition reimbursement
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