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    Front Desk Host/ess - Pittsburgh, United States - Ritual House

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    Job Description

    Job DescriptionFront Desk Host/ess

    JOB POSITION DESCRIPTION:

    We are looking for a restaurant front desk host or hostess to greet, communicate and accommodate all our guest's
    needs during their visit. Our front desk host/ess needs to be friendly and personable. Front desk
    host/ess will make reservations, check guests in for their reservation, answer calls and be able to answer any
    guests questions and concerns. Our front desk host/ess are the first impression and last impression of our restaurant.

    RESPONSIBILITIES:
    • Greet and interact with guests in a warm, friendly and professional manner
    • Provide exceptional service by listening, communicating and responding to guests needs
    • Use computer system to check in/ out guests and make reservations for guests
    • Be able to answer phone calls, and execute all front desk operations
    • Know all safety, security and emergency procedures
    • Communicate guest information to food servers, server assistants and bartenders
    QUALIFICATIONS:
    • History as a front desk or related hospitality experience
    • High School Diploma/ GED
    • 1+ years customer service experience required
    • Familiarity with computer or restaurant software (training will be provided)
    • Ability to communicate in person and on the phone
    • Organized and detail-oriented
    • Ability to work in fast-paced environments
    • Customer service experience
    BENEFITS:
    • growth opportunities available

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