Pharmacy Customer Associate - Altamonte Springs, United States - Elevance Health

Elevance Health Altamonte Springs, United States

3 weeks ago

Description

Anticipated End Date:

Position Title:
Pharmacy Customer Associate - BioPlus Specialty Pharmacy

Job Description:

Be Part of an Extraordinary Team BioPlus Specialty Pharmacy is now part of CarelonRx (formerly IngenioRx), and a proud member of the Elevance Health family of companies.

Together, CarelonRx and BioPlus offer consumers and providers an unparalleled level of service that's easy and focused on whole health.

Through our distinct clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, we deliver an elevated experience, affordability, and personalized support throughout the consumer's treatment journey.

Build the Possibilities. Make an Extraordinary Impact.

The Pharmacy Customer Associate is responsible for responding to basic customer questions via telephone and written correspondence regarding pharmacy retail and mail order prescriptions.

Location:
Hybrid;370 N.

Boulevard, Altamonte Springs, FL.This position will work ONSITE for 2-4 weeks of training, 5 days/week at our office at 370 N.

Boulevard, Altamonte Springs FL location.

Opportunity to work hybrid after training period, with requirement to work 1 week onsite, 1 week remote, recurrent throughout the month.

Elevance Health operates in a Hybrid Workforce Strategy, providing various levels of flexibility while also ensuring that associates have opportunities to connect in-person.

Unless in a designated virtual-eligible role and specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week.

Develops and maintains positive customer relations and coordinates with functions within the company to ensure customer requests are handled and resolved appropriate and in a timely manner.

Interacts with internal and external customers (could include subscribers, providers, group or benefit administrators, physician offices, third party representatives, and other Blue Cross Plans) to provide claims, customer service, and/or membership support.

Completes necessary research to provide proactive, thorough solutions.
Displays ownership of service requests ensuring high quality resolution and follow-thru.

Supports and guides the customer with their personal options and decisions and helps the customer become knowledgeable and confident about using technology, tools and resources available to them.

Minimum Requirements:
Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background

Preferred Skills, Capabilities and Experiences:
18 months of experience in customer service and/or health insurance industry preferred.
Specialty pharmacy experience preferred.
Call Center experience preferred.

Job Level:

Non-Management Non-ExemptWorkshift:

Job Family:CUS > Care RepsPlease be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health.

Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We AreElevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler.

We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We WorkAt Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates.

Our values and behaviors are the root of our culture.

They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy.

Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week.

Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Applicants who require accommodation to participate in the job application process may contact for assistance.

Pharmacy Customer Associate

3 weeks ago

Elevance Health Altamonte Springs, United States

Anticipated End Date: · Position Title: · Pharmacy Customer Associate - BioPlus Specialty Pharmacy · Job Description: · Be Part of an Extraordinary Team · BioPlus Specialty Pharmacy is now part of CarelonRx (formerly IngenioRx), and a proud member of the Elevance Health fami ...
Customer Service Associate

3 weeks ago

Ollie's Bargain Outlet, Inc. Casselberry, United States

Ollie's Bargain Outlet - 942 SR 436 [Retail Associate / Team Member] As a Customer Service Associate at Ollie's Bargain Outlet, you'll: Greet and acknowledge every customer as they enter and exit the store and as they approach the front end; Accurately and efficiently operate the ...
Customer Service Associate

2 weeks ago

Wawa Casselberry, United States

Wawa - JobID: JR112892 [Retail Associate / Team Member] As a Customer Service Associate at Wawa, you'll: Greet and provide an enjoyable shopping experience for all customers; Respond to customer requests and complaints in a timely and courteous manner; Operate the cash register, ...
Customer Service and Sales Associate

1 week ago

Rise Up International Doctor Phillips, United States

Customer Service and Sales Associate · This is a role that requires in-person customer interaction and working on one's feet on a sales floor. Immediate availability is needed. This is a team oriented work environment with a lot of socializing and conversation. The nature of the ...
Customer Service Associate

3 weeks ago

Wawa Longwood, United States

Wawa - JobID: JR102048 [Retail Associate / Team Member] As a Customer Service Associate at Wawa, you'll: Greet and provide an enjoyable shopping experience for all customers; Respond to customer requests and complaints in a timely and courteous manner; Operate the cash register, ...
Customer Experience Associate

1 week ago

Architectural Surfaces Group Winter Park, United States

Job Description · Job DescriptionABOUT US · Architectural Surfaces has been a worldwide leader in granite, marble, quartz, tile, and soapstone supply, now in over twenty locations across the United States. Our deep industry experience and excellent reputation give us access to th ...
Experienced Customer Service And Scheduling Associate at

3 weeks ago

Rebecca Rose Fine Portraits Maitland, United States

Job Description · Job DescriptionRebecca Rose Fine Portraits LLC is seeking a full-time associate who is experienced with Appointment Setter and Customer Service Associate to join our team at our luxury portrait studio in Jacksonville, FL. We are a well-established, 10-year-old c ...
Program Coordinator Simulation

1 week ago

AdventHealth Orlando Altamonte Springs, United States

**Our promise to you**: Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professional ...
Sales & Customer Service Associate

1 day ago

Massage Envy Winter Park, United States Permanent

Overview · Do you love helping others? · Are you a sales and customer service superstar who wants to use your powers for good? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Mas ...
Csr- Front Counter- Customer Service

2 weeks ago

Sun Country Cleaners, LLC Seminole, United States

: · **Customer Service at a Dry Cleaning store front.** · Hours for our TRADITIONAL stores: MONDAY - FRIDAY 7am -1pm & every other SATURDAY 9am-3pm · **-WEEKLY PAY**: · - WEEKLY ATTENDANCE BONUS POSSIBLE**-Paid Time Off (PTO)**-PAID HOLIDAYS** · Job Description & Duties: (Include ...
Marketing Associate Entry Level

1 week ago

Rise Up International Altamonte Springs, United States

**Marketing Associate Entry Level** · - Rise Up International collaborates with multiple industries such as public health and nonprofit. Public health remains as a major issue nationwide and our mission is to make affordable programs as accessible as possible to qualifying consum ...
Supply Chain Rec

3 weeks ago

AdventHealth Corporate Altamonte Springs, United States

**All the benefits and perks you need for you and your family**: · - Benefits from Day One · - Career Development · - Whole Person Wellbeing Resources · - Mental Health Resources and Support · **Our promise to you**: · Joining AdventHealth is about being part of something bigger. ...
Manager, Udaap

2 weeks ago

Synchrony Altamonte Springs, United States

**Job Description**: · **Role Summary/Purpose**: · The Manager, UDAAP (_Unfair, Deceptive, or Abusive Acts or Practices_) within the Enterprise Complaints and Customer Experience Organization will have comprehensive knowledge and understanding of the complaint program and resolut ...
Medical Assistant I Quality Primary Care

2 weeks ago

AdventHealth Medical Group Primary Care Altamonte Springs, United States

**All the benefits and perks you need for you and your family**: · - Benefits from Day One · - Paid Time Off from Day One · - Career Development · - Whole Person Wellbeing Resources · - Mental Health Resources and Support · **Our promise to you**: · Joining AdventHealth is about ...
System Retrospect Cds I Remote

3 weeks ago

AdventHealth Corporate Altamonte Springs, United States

**AdventHealth Corporate** · **All the benefits and perks you need for you and your family**: · - Benefits from Day One · - Career Development · - Whole Person Wellbeing Resources · - Mental Health Resources and Support · **Our promise to you**: · Joining AdventHealth is about be ...
Assistant Administrator

1 week ago

Life Care Center of Altamonte Springs Altamonte Springs, United States Full time

**Position Summary**: · The Assistant Administrator assists in overall facility operations to provide quality patient care. assists in the direction of all department functions within the corporate/facility policies and approved budgets in accordance with all applicable laws, reg ...
Luxury Retail Specialist

2 weeks ago

Acosta Altamonte Springs, United States

**RESPONSIBILITIES** · - Being an expert brand ambassador of all brands and products of the client - selling any product to any stakeholder · - Maintaining rack integrity & presentation · - Cover assigned territory regularly, which may have up to a 2-hour driving radius · - Take ...
Disaster Restoration Account Executive

1 week ago

SweetWater Restoration, Inc. Altamonte Springs, United States

**About SweetWater Restoration** · SweetWater Restoration is a family-owned-and-operated disaster restoration contractor, spanning two generations. Our team understands the value of building long-lasting relationships based on integrity, customer service, and quality of work. We ...
Epic Stork Clinical Analyst Intermediate

1 week ago

AdventHealth Information Technology Altamonte Springs, United States

**AdventHealth Information Technology** · **Location**: Virtual, Local to Central Florida · **All the benefits and perks you need for you and your family**: · - Benefits from Day One · - Career Development · - Whole Person Wellbeing Resources · - Award-winning IT Department · **O ...
Account Developer, Facilities

1 week ago

Staples, Inc. Maitland, United States Full time

Staples is business to business. You're what binds us together. · Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers' unique needs. We are committed to understanding our customers and use b ...