Director, Client Services - New York, United States - Epsilon

Epsilon

Verified Company

New York, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

We are looking for a Director of Client Services to join our New York-based team.

As a Director of Client Services at Yieldify, you will be responsible for managing a team of account managers that renew and upsell Yieldify's current book of business, providing strategic recommendations on how we engage and grow on clients, and working across Yieldify teams to provide recommendations on how our business should develop.

Key responsibilities include:

Manage a team of account managers that work across Yieldify's US book of business
Define strategy for activating Yieldify across newly signed clients
Create training materials for onboarding new service team hires
Collaborate with marketing to design key services materials such a quarterly business review templates, sell sheets, and battlecards
Travel to Yieldify client offices for in person pitches
Support services team in negotiating and closing renewals
Design strategies on how Services team can best drive significant ROI to clients
Identify and manage commercial execution of expansion opportunities within your portfolio.
Collaborate with other departments globally, such as product development and data analytics, to ensure that ecommerce strategies are aligned with the overall business strategy.

We're looking for someone with:

10+ years of client management experience across ecommerce or Martech.
A natural leader who is motivated by the opportunity to train and inspire
A strong understanding of digital marketing, ecommerce, and marketing technology.
Proven success growing a portfolio through clear, definable strategy
Confidence when negotiating tough conversations
Ambition and drive to grow existing client contracts through partner site expansion and product upsells.
An analytical mind who can dive deep into data, identify patterns and generate insights for the benefit of our customers.
Excellent communication and presentation skills. You keep people engaged and have a strong ability to 'read the room' to know what you should say or show next to clients.

Salary Range:
$130,000 - $150,000 + Commission

Additional Information About Yieldify**
When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world.

Check out a few of these resources to learn more about what makes Epsilon so EPIC:

Great People Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly.

If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

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