- Health, Dental, Vision, Life, and Disability insurance
- 401(k) plan with company match
- Paid Time-Off
- Employee Stock Purchase Plan
- Employee Vehicle Purchase Program
- Professional work environment, with job training and advancement opportunities
- Tracks shop workload to ensure timely repairs.
- Dispatches work based on Technician's skill level and promise time to ensure vehicle is fixed correctly the first time on time. Ensures 100% customer satisfaction.
- Tracks technician productivity to ensure fair distribution of work.
- Maintains a service scheduling form (route sheet) on an accurate and continuous basis.
- Checks and monitors progress of repairs throughout the day. Notifies ASM/Managers of potential production problems.
- Maintains communication with ASM's, Management and Technicians regarding job status.
- Provides additional vehicle condition information to the technical staff as needed.
- Properly documents repair order changes.
- Ensures that the flat rate time or other required timekeeping according to the service department and/or manufacturers procedures has been met.
- Conducts all business with sincerity, honesty and genuine concern for customers.
- Books outlines on RO's as the Technician completes the job.
- Uses appropriate billing tools and follows all Manufacturer, State and Federal requirements.
- Conducts business with sincerity, honesty and genuine concern for customers.
- Tracks of all carryovers ensuring timely completion of vehicle repairs.
- Pre-schedules appointments for all special ordered parts.
- Monitors the status of special order parts on a daily basis.
- Reports to management any situation or condition that would jeopardize the safety, welfare, or integrity of the dealership, its customers or employees.
- Assists Service Management whenever necessary.
- Two (2) or more years' experience as a dispatcher for an automotive dealership/service department preferred
- Previous technician or technical experience a plus
- Understanding of the service work-flow process
- Proficient at operating a personal computer including
- ADP/CDK Dealer Services Experience a plus.
- Ability to work independently and be self-motivated.
- Great attitude with high-energy personality.
- Excellent customer service skills.
- Professional appearance and work ethic.
- Strong attention to detail.
- Ability to work well in a process driven environment.
- Outstanding communication skills, both verbal and written.
- High school diploma or equivalent.
- Valid driver license in the state that you will work and a good driving record.
- All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employmentGroup 1 Automotive is an Equal Employment Opportunity Employer.
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Automotive Service Dispatcher - Peabody, United States - Group 1 Automotive
Description
Overview
Audi Peabody is part of fast growing Group 1 Automotive, a leader in automotive retail and we are looking to add a SERVICE SHOP DISPATCHER to work in our world class service facility.
Our Service Shop Dispatcher will be a team player the enjoys interacting with our clients and associates through out the day.
In addition to competitive pay, we offer our associates the following benefits:Microsoft Office:
E-mail, Excel and Word.
Group 1 is a Fortune 300 company that offers a team environment, great benefits and ongoing training and support for its associates.
If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect- now might be the time for you to accelerate your career as part of the best company in automotive retail.
Apply today or refer a qualified friend.Qualifications
