- 4x - Sr. Level Escalation Specialists (4+ years experience)
- 2x - Mid Level Escalation Specialists (2+ years experience)
- Support internal and external customers with inquiries and complaints regarding financial products and services.
- Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online.
- Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards.
- Receive direction from supervisors, and escalate non-routine client concerns to more experienced individuals.
- Interact with internal and external customers to respond to the raised concerns, as well as determine appropriate course of action.
- Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly.
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Customer Experience Escalation Specialist
3 weeks ago
Belk Charlotte, United StatesThe primary role of this position is: to review and resolve escalated customer service issues, from the Call Center, from Email, direct phone calls and from the eCommerce Fulfillment Center. Works daily with customers, the Call Center, Store Customer Experience, Specialist, Esca ...
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Customer Experience Escalation Specialist
3 weeks ago
Belk, Inc. & Belk eCommerce LLC Charlotte, United States OTHERThe primary role of this position is: to review and resolve escalated customer service issues, from the Call Center, from Email, direct phone calls and from the eCommerce Fulfillment Center. · Works daily with customers, the Call Center, Stores, Credit, and other business areas ...
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Sales Operations Specialist
5 days ago
TalentBridge Charlotte, United StatesWe are currently hiring for a top notch Sales Operations Specialist for a global organization in the Charlotte market. In this role you will be supporting the global sales team with client relations, order processing, escalations, wholesale product questions and returns and more. ...
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Payroll Helpdesk Associate
3 weeks ago
DataEdge Consulting Charlotte, United StatesSpecialist, Payroll / Hybrid / Contract · Responsibilities: · Answer incoming calls according to established procedures and performance standards. · Create work orders and capture structured data for each issue in order to provide audit trails and statistical analysis. · Abilit ...
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Call Center Specialist
1 week ago
Apex Systems Charlotte, United StatesOur client is seeking a Call Center/Payroll Specialist to join their team on a hybrid basis in Charlotte, NC. · Responsibilities: · Answer incoming calls according to established procedures and performance standards. · Create work orders and capture structured data for each issu ...
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Technical Service Representative II
3 weeks ago
Husqvarna Group Charlotte, United States Full timeThe Technical Product Specialist level 2 is responsible for providing Technical Information, Technical Repair Knowledge, and Technical Troubleshooting for all Husqvarna Group Products. The Primary responsibility is to provide technical product support to our Distributors, Dealers ...
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Loan Servicing Specialist
3 weeks ago
Premier Lending, Inc. Charlotte, United StatesCompany Description · Premier Lending, Inc. is a licensed equal housing lender based in Charlotte, NC. Since 2009, our goal has been to help make the dream of owning a home a reality for everyone. We believe in The Premier Promise and strive to deliver exceptional service to our ...
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Business Delivery Manager II
23 hours ago
Truist Charlotte, United States Full timeEssential Duties and Responsibilities · Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. · 1. Responsible for completing all aspec ...
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Complaints/Regulatory Compliance
3 weeks ago
Central Point Partners Charlotte, United StatesTitle: Complaints/Regulatory Compliance (Banking Product Services Support) Operations Specialist · Company: Credit Karma · JobID #: CKFGJP · Position Type: Contract (6 mo) with possible extension · Location: Charlotte, NC, United States · Onsite role: · Description: · In this ...
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WELLS FARGO BANK Charlotte, United States Full timeWells Fargo is seeking a New Business Initiatives Senior Business Accountability Specialist to join our CSBB New Business Initiative (NBI) team and be part of our Chief Administrative Office (CAO) team. Learn more about the career areas and business divisions at . · As a New Bus ...
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WELLS FARGO BANK Charlotte, United States Full timeAt Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity, and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It ...
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Senior Business Development/Hunter
3 weeks ago
Iris Software Inc. Charlotte, United StatesIris's is looking to hire a Senior Business Development/Hunter - Financial Services full-time opportunity. For your reference please review the JD below. · Iris's Fulltime role – Senior Business Development/Hunter - Financial Services · Remote role (Charlotte NC) · Key Responsibi ...
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Manager, Credit
2 weeks ago
Intapp Charlotte, United StatesManager, Credit & Collections page is loaded · Manager, Credit & Collections · Apply · remote type · Hybrid (Partially Remote) · locations · Charlotte, NC · time type · Full time · posted on · Posted 3 Days Ago · job requisition id · R · We are looking for self-drive ...
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Medical Coding Supervisor
4 weeks ago
Providence Charlotte, United States:Job Title: Coding Supervisor · Job Type: Full-time · Location: Hybrid; 2 to 3 days per week in office. · Providence Anesthesiology Associates (PAA) is seeking a highly motivated and experienced Coding Supervisor to manage the daily billing operations and objectives of our Codin ...
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GCB Business Control Manager
3 weeks ago
Bank of America Charlotte, United States Full timeDescription · : At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. · ...
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Buy In Specialist
1 week ago
WELLS FARGO BANK Charlotte, United States Full timeAbout this role: · Wells Fargo is seeking a Buy-In Specialist as part of Corporate and Investment Banking (CIB) Operations. · In this role, you will:Monitor regulatory buy-in processes and action accordingly (204, Reg-T, MSRB) · Leverage buy-in processes to reduce fail obligation ...
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Lead Product Specialist
1 week ago
JLL Charlotte, United States Full timeJLL supports the Whole You, personally and professionally. · Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our ind ...
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Project Accountant/Sr Project Accountant
2 weeks ago
WSP Charlotte, United StatesWho We Are · At WSP, we are driven by inspiring future-ready pioneers to innovate. We're looking to grow our teams with people who are ready to collaborate in building communities and expanding our skylines. To do this, we hire candidates of all experiences, skillsets, backgroun ...
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Customer Support Specialist- Medical
2 weeks ago
Piper Companies Charlotte, United StatesPiper Companies is seeking a Customer Support Specialist to join a software company located in Charlotte, NC . This team is operates on a remote schedule. The manager is looking for someone who understands medical terminology. · Responsibilities of the Customer Support Special ...
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Global Financial Crimes Specialist
1 week ago
National Black MBA Association Charlotte, United StatesJob Description: · At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. ...
Senior Escalation Specialist - Charlotte, United States - Apex Systems
Description
**We cannot work corp to corp - We cannot provide sponsorship - All applicants must be able to work directly on Apex's W2**
Apex Systems is assisting a reputable client in hiring 4-6 Escalation Specialists for their team. These positions will site 3 days onsite and 2 days remote.
Applicable Locations: Charlotte, NC | Chandler, AZ | Minneapolis, MN | Columbus, OH | San Fran, CA
Contract lengths: 6+ months - potential for conversion and extension
If you are interested in the below requirements/responsibilities, please send your resume to Cailee at or apply directly today.
Expected start date: (latest) June 24th
Open positions:
Responsibilities/Requirements:
