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Stamford

    Shift Manager - Stamford, United States - Buffalo Wild Wings

    Buffalo Wild Wings
    Buffalo Wild Wings Stamford, United States

    Found in: Lensa US P 2 C2 - 4 weeks ago

    Buffalo Wild Wings background
    Full time
    Description

    Shift Manager

    REPORTS TO (Title): Assistant General Manager DEPARTMENT: Restaurant Operations

    STATUS CLASSIFICATION: Non-Exempt JOB CODE:

    SUPERVISES: No formal supervisory responsibilities

    JOB PURPOSE: The Shift Manager provides additional support to the Restaurant Management Team and allows for

    additional coverage during peak periods, or in the absence of a Manager. This position will assist with management

    duties (including opening and closing the restaurant) and can also flex to work other hourly restaurant positions. While

    clocked in as a Shift Manager, the overall focus is general restaurant day to day operations.

    PRIMARY DUTIES/RESPONSIBILITIES:

    Team

    Corrects and coaches performance during a shift.

    Conducts pre and post shift meetings

    Assists other Managers with interviewing, training, development and retention of Team Members

    Guest

    Actively engages with all Guests

    Supports proper execution of the Guest Experience including Food/Beverage, AV/Technology and Community

    Connection

    Ensures steps of service are properly executed

    Quality Operations

    Supervises the operation of the restaurant on a shift-by-shift basis

    Completes all Manager tools on time and with integrity

    Ensures proper food, alcohol and general safety standards are being followed

    Conducts effective figure 8's

    Conducts CVDs and pullbacks during a shift

    Sales and Profits

    Supports execution of all sales building initiatives

    Properly executes loyalty program on all shifts

    Manages labor during a shift

    OTHER JOB DUTIES AS ASSIGNED

    REQUIRED KNOWLEDGE AND SKILLS

    General knowledge of labor laws, health codes, safe food handling and sanitation, responsible alcohol

    service, safety and security systems and procedures, computer operations

    Good people management skills, communication and listening skills. Must champion change

    Demonstrated time management and organizational skills

    Must be self-motivated, detail oriented and have a passion for teaching others

    Must be able to read and comprehend written materials, write in grammatically correct sentences, and

    perform basic to intermediate mathematical computations

    JOB REQUIREMENTS/EDUCATION/EXPERIENCE

    Required

    Education: High School or equivalent.

    Meets the minimum state age requirement related to serving alcohol

    Must possess proper food handlers and alcohol dispensing certifications (if required by law)

    Satisfactory background check history

    Must be able to work a flexible schedule including days, nights, weekends and holidays

    Preferred

    Minimum 1 year restaurant experience

    Bachelor's Degree

    Coursework in restaurant management

    PHYSICAL DEMANDS:

    The physical demands for this position are sits, stands, bends, and moves intermittently during working hours. Must

    also have the ability to lift up to 50 pounds.

    The duties of this position may change from time to time. Buffalo Wild Wings reserves the right to add or delete

    duties and responsibilities at the discretion of Buffalo Wild Wings or its managers. This job description is intended

    to describe the general level of work being performed. It is not intended to be all-inclusive.

    Buffalo Wild Wings is an Equal Opportunity Employer. We will make reasonable

    accommodations to permit employees to perform essential job functions.

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