Referral Clerk - Atwater, United States - Golden Valley Health Centers

Golden Valley Health Centers

Verified Company

Atwater, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Process patient referrals as received from primary care physician to specialty office in accordance with external referral policy. Communicate appointment status to patients, and follow-up as necessary. Communicate appointment status to primary care physician.

Schedule is Monday - Friday, 8:00am - 5:00pm

Compensation:

$ $17.60 an hour

Essential Duties and Responsibilities

Demonstrates effective communication and problem solving skills.
Responsible for the organization and completion of referrals in a timely manner.
Maintains daily electronic tracking of all referrals received and follow ups, enters data into EMR System (i.e., pending appointments, appointment letters, pending consults, referrals, etc.).
Provides daily updates to the Center Manager and/or Supervisor regarding referral status.
Completion of followup on all referrals including documentation in EMR and tracking system, rescheduling appointments and notification of the PCP.
Notification and followup with the patient and provider specialist of all necessary information for patient's appointment.
Ongoing knowledge, documentation and update of appropriate referral resources, required forms and key contact persons.
Collect and maintain required data for any corporate requirements.
May be required to interpret for patients and staff on an as needed basis.
Insures client patient confidentiality.
Other duties and/or special projects as required.

Min. Qualifications

KNOWLEDGE:
Bilingual Spanish/English/Hmong/Laotian

SKILLS:
Clerical and computer skills (general knowledge of office procedures and the ability to work with computer systems). Medical office, medical insurance billing, medical terminology or referral experience.

ABILITY TO:
work effectively and professionally with staff, patients and the public; strong interpersonal/communication skills. Ability to handle confidential information.

Physical Demands
The employee must occasionally lift 40 pounds and/or move up to 100 pounds (on wheels). Specific vision abilities required by this job include close vision and the ability to adjust focus.

Must be able to hear staff on the phone and those who are served in-person, and speak clearly in order to communicate information to clients and staff.

Must have high manual dexterity.

Must be able to reach above the shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouching, reaching, kneeling, twisting/turning, fingering and feeling.

Work Environment
The noise level in the work environment is usually average.

Education/Experience Requirements

High school graduate or equivalent.
Clerical and computer skills (general knowledge of office procedures and the ability to work with computer systems).
Medical office, medical terminology, medical insurance billing or referral experience.