- Configure, test, troubleshoot, deploy, and validate operations of network equipment supporting customer facing services.
- Work directly with Sales, Installations and Support staff to ensure service delivery metrics are being met.
- Provide Tier 3 support for Event Management, Incident Management, and Problem Management.
- Document troubleshooting procedures in internal ticketing system.
- Provide technical training for less experienced staff.
- Participate in Change Management and Project Management processes.
- Monitor and regularly report on Service Availability and Service Capacity.
- Configure, test, troubleshoot, deploy, and validate operations of network equipment supporting corporate enterprise services.
- Occasional local travel required. Take part in 24/7 on-call rotation.
- Perform other duties as assigned.
- High School Diploma, GED Equivalent required.
- CCNA-SP, JNCIS-SP, or other comparable network certifications a plus, but not required.
- COVID-19 vaccine is required. Reasonable accommodations may be made for those with disabilities or sincerely held religious beliefs.
- 3 to 5 years of relevant experience; Minimum of 3 years of experience in advanced troubleshooting of large networks
- Experience with Cisco and/or Juniper Switching, Routing, and Security products.
- Experience with Unified Communications deployments, Quality of Service (QoS) policies and VoIP troubleshooting
- Experience with Firewalls, VPNs, and other Network Security technologies
- Experience with MPLS networks and services such as L3VPN, EoMPLS, VPLS, EVPN, etc.
- Experience with Layer 2 technologies such as VLANs, Q-in-Q, STP, etc.
- Experience with Fiber, Copper and other networking media
- Access to reliable transportation required. Candidates with a valid driver's license and knowledge of the DC Metro area are preferred.
- Excellent Customer Service skills
- Excellent analytical skills, attention to detail and technical writing proficiency
- Competitive Salary - Based on Experience
- Advancement Opportunity
- Medical, Dental, Vision Insurance
- Monthly Parking Permit or Metro Allowance
- Generous Paid Vacation and Sick Leave
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Network Engineer I - Silver Spring, United States - Atlantech Online
Description
Position Summary
The Network Engineer I position is responsible for configuring, testing, troubleshooting, and optimizing customer-facing and internal data and voice communication networks for Atlantech Online. They will ensure network maintenance is performed in a timely manner with minimum impact to availability and capacity.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
Minimum Qualifications (Knowledge, Skills, and Abilities)
Experience with internal (IS-IS/OSPF) and external (BGP) routing protocols.
Benefits
Note: This position is 100% on site at Atlantech's office and is not a remote position. This position does not include a relocation allowance and therefore we are seeking candidates who currently reside in the Metro DC area.