Toll Supervisor - Lake Station, United States - ITR Concession Co LLC

ITR Concession Co LLC

Verified Company

Lake Station, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Who we are:

ITRCC is dedicated to delivering outstanding customer service focused on safety and built around our core values: Customer Service, Respect, Excellence, Stewardship, and Teamwork.

Spanning 157 miles, across northern Indiana, ITRCC implements our core values to offer a safer and more efficient way of commuting.

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Why we're different:

ITRCC's efficiency relies on our team members; at the ITRCC you won't just be part of a company, you will be part of a family who respects their members and strives to cultivate sustainability.

We are actively involved in the community and care for the wellbeing of our team members. We understand the importance of work/life balance while offering hybrid schedules for flexibility and productivity.

Summary:

Responsible for traffic management at assigned toll plazas to ensure efficient flow of traffic.

Relationships:

Directly reports to the Toll Operations Assistant Area Manager.
Works directly with other Toll Operations staff and Supervisors from other departments within ITRCC.

Responsibilities:

Performs all tasks safely, complies with all internal and external safety requirements, supports ITRCC safety culture, attends all safety trainings and completes all compliance trainings as required by ITRCC.
Upholds ITRCC's core values: Customer Service, Respect, Excellence, Stewardship and Teamwork (CREST).
Observe for safety issues and take corrective active as necessary.
Responsible for direct supervision and performance management of seasonal and temporary Toll Collectors including but not limited: Recommendations on hiring, discipline, pay increase, authority to approve timecards/payroll reviews in ADP HRIS, approve vacation time/sick time/PTO time, authority to receive calls from absences, interview applicants, sign and issue disciplinary forms, trains and conducts performance reviews, inspects work, conducts end of season performance reviews, and adherence to all ITRCC policies and procedures. Incumbent does not have the authority to discipline, counsel or suspend an employee without the prior approval of the Human Resources Department.
Greeting customers in a friendly manner
Keeping your designated work area clean at all times.
Responsible for traffic management at assigned toll plazas to ensure efficient flow of traffic to include assisting customers inperson or remotely.
Following departmental policy, incumbent will schedule the personnel necessary to efficiently process expected traffic in our plazas.
Make necessary adjustments in the staff as dictated by events or as directed.
Make checks of toll plaza(s) at various times of the day and night.
Adjustments to toll lane configurations shall be made to aide in the efficient flow of traffic.
Prepare weekly lane schedules to meet company demands.
Monitors operation and condition of ITRCC property report issues using trouble ticket software.
Incumbent is expected to use good judgment to determine if interdiction is necessary and in what form to assure, we are fulfilling our tasks and responsibilities to our customers and the company.
Monitor supply inventories.
Replace gates and maintain lane functionality could encompass minor software restarts.
Gives assistance to disabled vehicles, helps at accidents and renders first aid when necessary.
Authorize the use of overtime to achieve these requirements and to mandate overtime as necessary.
Must be ready to aid in emergency situations.
Perform tasks and duties with the following tolling software systems:
Roadside Toll Collection System
Microsoft Office Tools (Word, Excel, TEAMS, Outlook)
Adobe
Power BI
Zabbix
DOT Look Up
VPN
Ticket Management System
Performs other duties as required.

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Qualifications:

High school diploma/ GED
Must have proven organization skills.
Must possess effective communication skills both written and orally.
Must possess the knowledge and skill necessary to effectively perform on the job training for new hires.
Knowledge and experience in Microsoft Word, Excel, and Outlook
Must possess the ability to manage in a fastpaced high stress environment while providing a high level of customer focus.
Must be able to lift and carry weights up to 50 lbs. along with other physical duties involving pushing, pulling and lifting.
Must possess and maintain a valid driver's license.

Desirable Experience: