Team Leader in Customer Service - Wrigley, TN, United States - Apex Ventures

Apex Ventures

Verified Company

Wrigley, TN, United States

2 weeks ago

Posted by:

James Miller

beBee Recruiter

Freelance

Description

// Customers, who thank us for the call.

// Consultation, that is faster and better than expected.

// Colleagues, who enjoy their work.

// Bosses, who not only focus on numbers, but also on the people.

// Clients, who are amazed and wonder what the success concept of Dialog-Factory is.

These few sentences describe well how we approach projects and work with people at Dialog-Factory, a subsidiary of Mediengruppe Pressedruck.

Our employees are the ones who use their expertise, technical know-how, and attention to ensure that every contact becomes a special experience for the customer.

We want to continue to grow and are looking for a
Team Leader in Customer Service (m/f/d) to strengthen our management team.

What we offer:

Friendly, professional, teamoriented work atmosphere with development opportunities
Plenty of room for creativity with diverse tasks
Comprehensive training and introduction to all programs, products, and processes
Flexible working hours
Various additional benefits, such as daily fresh fruit, cold and hot drinks, childcare allowance, team events, employee discounts

Your tasks:

Management and support of the customer service team in daily operations
Organization of daily operations while ensuring and optimizing service quality, customer orientation, and productivity
Support and development of responsible employees in projects
Assistance in project preparation and followup (e.g. close cooperation with clients, process and system improvements