Front Desk Receptionist - Pinellas Park, United States - Physician Partners of America
Description
JOB TITLE:
Front Desk ASC**
JOB SUMMARY
The primary responsibilities of this position are to greet patients upon entry and handle daily front office tasks and surgery days.
JOB DESCRIPTION
- Prepare charts daily
- Schedule patients into HST, the ASC computer program, at least 2 weeks out and checked daily for updates
- Assist with phone calls to patients at least 35 days prior to surgery with financial expectations
- Offer patients payment plans if needed per policy
- Check in patients
- Prepare deposits and complete deposit logs
- File packing slips
- Answer phones with a pleasant, professional demeanor within 4 rings
- Scan invoices
- Scan charting into the EMR system
- Log chart audits and patient satisfaction scores
- Copay collections, invoices, deposit logs, charts, and expected audits completed in timely manner
- Demonstrate professional, courteous demeanor with patients, visitors, and staff
JOB REQUIREMENTS
- 2 years prior medical office front desk experience
- Excellent customer service skills
- Good verbal and written skills
- Proficient with computer programs and office equipment
KNOWLEDGE, SKILLS AND ABILITIES
- Knowledge of HIPAA standards
- Ability to prioritize and multitask in a fast paced, changing environment
- Ability to calculate payment amounts for patient responsibility and copays
- Analytical and problem solving skills
- Computer skills with MS Office (Word, Excel, Power Point, Outlook, Visio, Project, Sharepoint, etc.).
- Great oral and written communication, and listening skills.
- Strong customer service orientation.
- Experience working collaboratively in a teamoriented environment.
HOURS AND WORKING CONDITIONS
Noise or Vibrations:
Copy machine, phones, computer and printer, other office equipment