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    Front Desk Associate - Miami, United States - Anatomy

    Anatomy
    Anatomy Miami, United States

    2 weeks ago

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    Description

    Job Description

    Job Description
    Description
    Welcome Desk staff is the first line of contact for Anatomy members and guests. Provide superior customer service while assisting them in membership questions, facility questions, and merchandise purchases. Must be able to convey and enforce policies while still maintaining poise and a positive demeanor.

    Must Haves

    Communicating with supervisors, peers, or subordinates: Must provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person in a timely and efficient manner.


    Qualifications
    Must be at least 18 years or older to apply.
    Must be bilingual- fluent in Spanish.
    Responds to members requests with a can-do attitude. If its an issue that you cannot resolve, relay the information to the manager/supervisor on duty to handle
    Must have a friendly, outgoing personality and enjoy social interaction
    Must have a cooperative, positive and optimistic attitude.
    Must exhibit enthusiasm for the club and for the job.
    Must be a patient, courteous listener, and able to show empathy
    Must have the ability to prioritize and work within a fast paced environment.
    Able to work as part of a team
    Demonstrate excellent problem solving and communication skills
    Schedule Needs
    Have flexibility with their schedule
    Have ability to work weekends, holidays, early morning and /or late evenings

    Key Responsibilities
    Greet and provide prompt courteous customer service.
    Assists members and guest with questions and product selection.
    Maintain a positive attitude and take initiative.

    Maintain excellent communication skills:
    phone, within a team, and between co-workers
    Maintain product knowledge for products at front desk.
    Working knowledge of Club Ready so can perform following tasks:
    PT, Membership, Pilates, Stretch and Merchandise Sales
    Provide answers to simple billing inquiries.
    Search for prospects and members.
    Maintain Anatomy aesthetic, appearance, atmosphere, and culture.
    Work as a cohesive team with all Anatomy team members to ensure efficiency and effectiveness.
    Daily Procedures
    Answer any questions, providing information about the club, class schedule, instructors and trainers, etc.
    Utilize cash and Club Ready POS system management
    Receive and process membership and service payments
    Guide customers with regards to the latest club promotions, discounts, and/or special events.
    Receive deliveries and ensures they are taken to their proper destination within the club.
    Maintain a personal, professional and helpful image upholidng Anatomys customer servicew standards

    Daily Expectations
    Maintain cleanliness of the desk, desk area, and lobby
    No personal tasks (i.e. texting, emailing, web surfing, personal phone calls
    Keep front desk area (top and behind) and lobby neat and tidy
    Stay up to date on interdepartmental communication emails
    Communicate in a timely manner to the Membeship Sales Teams (via email and text) any guests or non-members interested in touring the club
    Have a pleasant demeanor when addressing all members and guesst entering and leaving the club
    When greeting members and guests in person or on the phone, voice is always smiling.
    Make eye contact when speaking to members and guests.
    Follow and complete Opening and Closing checklists provided.
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