Support Advisor - Chicago, United States - Northwestern Mutual
Description
Overall Function
The Support Advisor specializes in client service and supporting the financial representative as they focus on building their practice and client relationships.
This individual is a liaison between the network office and home office as well as the financial representative and clients.
Specific responsibilities may include but are not limited to:- Lead/Mange practice's case notes, processing of internal/external correspondence, maintaining client digital case files (including compliance requirements with HO), CRM, filing new statements, account forms and other insurance and investment related materials.
- Communicate with home office, NMIS and fund families to support sales cycle and manage implementation & servicing.
- Ensure NMIS (Northwestern Mutual Investment Services,) and insurance compliance requirements are implemented and followed.
- Provide/obtain information to and from HO & partners.
- Prospect/Client Engagement:
- Maintain financial representative's calendar including confirm, schedule & reschedule appointments.
- Prepare and send pre/post meeting correspondence and facilitate return of information, statements, and NMC onboarding then distribution to support team.
- Review eFF (obtain additional detail/statements/NMC aggregation direct from client as necessary) and FR Px request to facilitate creative of Px.
- Assist FR in preparation for annual review meeting.
- Develop and execute crossselling plans.
- Support FR in efforts to contact clients, prospects, and centers of influence for appointments and referrals to generate interest practice's scope of work.
- Contact and advise clients regarding past due payments, account fees, low balance and servicerelated issues.
- Participate in various activities of the sales cycle.
- Maintaining daily tickler system for account followups and service requirements
- Gather information for registered representative's meeting with clients/prospects (prospectuses, annual reports, Morningstar reports) and enter data into planning software.
- Prepare account summaries for variable and securities owners.
- Complete order tickets and new account forms based on information obtained by RR.
- At RR's direction, initiate fund/NMIS transfers, exchanges, and redemption requests.
- Print and distribute NMIS related forms to existing clients.
- Prepare and process all paperwork needed for investment/advisory accounts
- Monitor Items for Attention (IFA) and bring any action items to the RR's attention
- Proactively prepare account service / opportunities reports to review as a team then lead efforts to schedule client meetings
- Work with network office, NMIS and fund families to resolve client account issues
- Provide account values and performance to clients at the direction of RR
- Experience in administrative support or customer service, preferably in the financial services and/or insurance industry.
- Demonstrated ability to maintain effective working relationships with clients
- Strong attention to detail with the ability to work with a high degree of accuracy and maintain confidentiality
- Demonstrated organizational and time management skills and ability to multitask, set priorities and meet deadlines
- Ability to proactively identify what needs to be accomplished and act as appropriate
- Has interest in learning on a continuous basis
- Ability to embrace change and work in a fastpaced environment working both independently and in a team
- Health and Life licensed or gain licensing within 3 months of employment
- Series 6 (or Series 7) SIE and Series 63 required within 12 months
- Excellent oral and written communication skills
Pay:
$65, $80,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Inperson
- Office
Ability to Relocate:
- Chicago, IL 60611: Relocate before starting work (required)
Work Location:
In person
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