Office Manager - San Jose, United States - Floor Coverings International of West Santa Clara County
3 weeks ago
Description
Benefits:
- Bonus based on performance
- Competitive salary
- Training & development
With over 225 locations across the United States and Canada, our unique shop-at-home model allows customers to get perfect new floors without leaving their home.
Our 400,000+ customers give us an average of 4.8-star rating.
As an Office Manager at Floor Coverings International, you are key to the growth and expansion of the local franchise.
Your success will allow for more proposals to be written, lead the scheduling and installation of projects, assist with marketing efforts, and help maintain clean financials.
Office Manager Perks and Benefits:
- No experience is required, but 13 years of experience is preferred.
- Paid training.
- Fulltime
- Annual company convention (determined by the owner and local structure goals)
- Use of the Mobile Showroom for work appointments when available (insurance and gas covered by the company).
Office Manager Responsibilities:
- _
- Customer Management_
- Creating raving fans by providing extramile service
- As soon as possible, convert leads to appointments by scheduling appointments for the sales team.
- Follow up on open proposals as needed.
- Keep the showroom and office organized and presentable.
- Assist in the development, management & delivery of local marketing tactics.
- Resolve customer conflicts.
- Marketing_
- _Strengthen emotional connections with customers and the community by engaging in the community and making it fun_
- Support and participate in home shows.
- Support and implement local marketing efforts as needed.
- Operations (Production)_
- Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
- Order all products needed for jobs accurately and follow up on delivery.
- Schedule the job to meet the schedule of customer and installers.
- Communicate with installers and customers on start dates and times.
- Update the customer with ongoing details of installation and job progress.
- Discuss and obtain written permission for any changes in contracted work.
- Confirm scope of work and compensation with installers prior to start of job.
- Update Salesforce/production board daily with status of job and upcoming schedule.
- Financials_
- As a job is landed and produced, complete the job costing form with the pertinent details.
- Accurately update QuickBooks daily for all income and expenses.
- Track, prepare and manage timely payment of businessrelated expenses.
- Continuous Improvement_
- Attend weekly meetings with the owner at scheduled times.
- Work weekly and monthly to meet goals.
- Be available to attend training seminars at the owner's discretion.
- Make decisions and act in accordance with Floor Coverings International's core values and mission.
Office Manager Qualifications:
- Excellent customer service skills
- Strong communication skills, particularly over the phone.
- Organized, detail oriented, and able to multitask.
- Experienced in bookkeeping using QuickBooks is a plus.
- Able to work independently without supervision.
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