Client Experience Specialist - Nashua, United States - GM Roth Design Remodeling Inc

Description

Client Experience Specialist

Industry leading remodeling and design build company in Southern New Hampshire is seeking an experienced Client Experience Specialist to join our award winning team.

POSITION OBJECTIVE:

• To handle administrative and computer duties while supporting Management, Sales, and Production.

COMPENSATION - In addition to a competitive salary we offer the following:

• 10 Days PTO (Paid Time Off) & 6 Paid Holidays
• Excellent Benefits Package including Medical, Dental and a 401k plan
• Education Reimbursement we value continued learning

DUTIES AND RESPONSIBILITIES

Phone System Responsibilities

• Answer all incoming calls
• Screen calls as necessary, transfer to appropriate party
• Obtain lead sheet information from prospective clients and document for sales consultants
• Place calls to customers and others as needed
• Record and maintain automatic voice system messaging for office greetings
• Update phone contact lists and distribute as necessary
• Train new employees on how phone system operates
• Review voice mails in general mailbox and respond as needed

Correspondence

• Prepare, mail, and document all customer letters as directed by the sales and production processes
• Prepare and mail annual holiday cards
• Outline, prepare information, and take minutes for special meetings as required
• Maintain referral 'Thank You' list and mailings on monthly basis

Customer Database

• Create new contacts in CRM database using information from prospective clients form
• Generate lead sheet and other CRM reports as requested
• Maintain and update status of all contacts in database
• Manage calendar and appointments for sales team
• Train others as needed on CRM system

Production

• Prepare sales designer, production, and lead carpenter folders
• Collect customer warranty information, submit folder and warranty report to production update progress in CRM
• Close out and scan project binders
• Assist with filing of project binders

General Office

• Acquire and maintain general kitchen & bathroom supplies, coffee, cream, water, etc.
• Maintain all areas of the office to include reception area, showroom area, and conference rooms to ensure a neat, clean, professional appearance
• Monitor general office supply levels and report needs to management
• Update company forms, certificates, awards, etc. as required

Showroom

• Greet clients and walkins and familiarize them with our company, the services we offer, and our showroom layout
• Manage 'Opening/Closing Showroom Procedures' for daily showroom duties
• Create customer 'Welcome' Signs

Education and Experience
Previous office experience required. Construction industry experience preferred

Proficient with computers including MS Office Suite - Outlook, Excel, Word, PowerPoint, CRM management, and general Internet knowledge

Clerical and Administrative procedures


Key Competencies

• Excellent Customer Service Skills
• Communication Skills
• Organization and Planning Skills
• Problem Solving
• Flexibility and Adaptability
• Reliability and Dependability
• Attention to Detail
• Teamwork
• Attendance and Punctuality
• Initiative and Flexibility

Equal opportunity employer

Veterans are encouraged to apply

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Pay:
$ $25.00 per hour

Expected hours: 40 per week


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Health insurance
• Onthejob training
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Inperson
• Office

Ability to Relocate:

• Nashua, NH 03062: Relocate before starting work (required)

Work Location:
In person