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    Customer Service Representative - Louisville, United States - Sun Technologies

    Sun Technologies
    Sun Technologies Louisville, United States

    Found in: Lensa US 4 C2 - 5 days ago

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    Description

    Job Title : Customer Service Representative Required Skills : Clerical, Customer Service, Phone Etiquette, Multi-tasking Typing: 35-40WPM and 2-3 years? experience with all Microsoft Office suite i.e. Excel, word, Power point etc. Location : Louisville,Kentucky **Job Description**

    Handling patients, referral sources, and administrative department inquires

    Communicating with insurance companies and/or prior authorization requests

    Entering patient information into a customer information system

    Ensuring customer satisfaction and assisting them with issues/concerns related to their health

    Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers

    Developing knowledge of customer needs and trends to improve customer satisfaction and loyalty

    Becoming educated in qualifications of multiple insurances to ensure clean order intake

    High School Diploma or GED, some college, preferred

    Minimum 1 year of Customer Service

    Ability to convey a positive and professional image to customers and employees

    Maintain composure in high-pressure situations

    Experience : 2+ years


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