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Dubuque

    Food And Beverage Supervisor - Dubuque, United States - Diamond Jo Dubuque

    Diamond Jo Dubuque
    Diamond Jo Dubuque Dubuque, United States

    3 weeks ago

    Default job background
    Description

    Diamond Jo Dubuque Casino is seeking a Food and Beverage Shift Supervisor. The successful candidate will oversee front line operations of food and beverage outlets during their assigned shift.

    JOB FUNCTIONS

    • Maintain daily employee work station and break schedules.
    • Ensure prompt and courteous service to customers.
    • Monitor employee compliance with established service standards.
    • Greet and communicate with guests in a friendly and courteous manner.
    • Oversee the service operation of restaurant during assigned shift.
    • Ensure all employees are on time, in proper uniform and following correct service procedures by correcting deficiencies or discrepancies as they occur.
    • Resolve guest complaints in a professional and timely manner.
    • Requisition and maintain control of all inventories.
    • Monitor employee job performance to ensure the adherence to all policies and procedures; make recommendations and/or assist in the preparation of performance evaluations and counseling actions.

    JOB REQUIREMENTS

    • Must be at least 18 years of age.
    • Must be able to stand and walk for majority of shift.
    • Must have excellent customer service and communication skills.
    • Associate's degree in a related field, or one (1) year of related experience preferred.
    • Must be able to obtain/maintain any necessary licenses and/or certifications
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