- Maintain daily employee work station and break schedules.
- Ensure prompt and courteous service to customers.
- Monitor employee compliance with established service standards.
- Greet and communicate with guests in a friendly and courteous manner.
- Oversee the service operation of restaurant during assigned shift.
- Ensure all employees are on time, in proper uniform and following correct service procedures by correcting deficiencies or discrepancies as they occur.
- Resolve guest complaints in a professional and timely manner.
- Requisition and maintain control of all inventories.
- Monitor employee job performance to ensure the adherence to all policies and procedures; make recommendations and/or assist in the preparation of performance evaluations and counseling actions.
- Must be at least 18 years of age.
- Must be able to stand and walk for majority of shift.
- Must have excellent customer service and communication skills.
- Associate's degree in a related field, or one (1) year of related experience preferred.
- Must be able to obtain/maintain any necessary licenses and/or certifications
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Food And Beverage Supervisor - Dubuque, United States - Diamond Jo Dubuque
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Description
Diamond Jo Dubuque Casino is seeking a Food and Beverage Shift Supervisor. The successful candidate will oversee front line operations of food and beverage outlets during their assigned shift.
JOB FUNCTIONS
JOB REQUIREMENTS