Machine Support Specialist - Des Moines, United States - Sage Ag Inc

Sage Ag Inc Des Moines, United States

4 weeks ago

Full time

Description

Machine Support Specialist

Sage Ag Inc. is currently seeking hardworking, self-motivated, & detailed oriented individuals who are passionate about agriculture & machinery. Through this position, you will be working with a major agricultural machinery manufacturer providing support to technicians and others, helping to diagnose and find solutions for sprayers and application equipment. This position is based in Des Moines, Iowa. Currently remote work is available after a training period. This position also requires minimal (approximately 10%) travel for training and troubleshooting complex cases. Previous experience with precision ag equipment including displays, receivers, and applications is required.

Responsibilities:

Document all inquiries/cases and relevant communication into software system
Diagnose, troubleshoot and repair issues with precision ag technology and other ag equipment
Utilize virtual tools to communicate with stakeholders to resolve technical issues
Participate and occasionally lead training events to improve technical knowledge
Be available to respond to inquiries via phone, email or text at specified shift

Requirements:

Minimum GPA of 2.5 in an Agricultural, Engineering, Software or related major
Experience with precision agriculture products
Ability to understand complex mechanical and software systems
Effective communication skills and experience providing technical instruction
Ability to work and collaborate with others both in person and virtually
Ability to read and interpret technical schematics and diagnostic procedures
Maintain positive attitude working in fast paced environment
Valid U.S Driver's License and clean driving record
Willingness to travel up to 10% of the time to troubleshoot complex issues and provide training
Proficiency in Microsoft Office (Word, Excel, PowerPoint)
Ability to keep accurate & detailed records of work performed
Knowledge of CAN Communication systems is ideal, but not required
Experience diagnosing electrical, hydraulic and mechanical systems is preferred

Details:

Job Duration: Full-Time Location (Hybrid): Des Moines, IA (Remote work available after training period)

Compensation: $60,000 – 65,000 (DOE) yearly, opportunities for bonuses Benefits: Health, Dental, Vision, PTO, 401k with company match

Contact:

Kassi Dunlap | |

Job Category: Agricultural TechnologyAgricultureMechanical Engineering
Job Type: Full Time
Job Location: Des Moines

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