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Panama City

    Hotel Front Desk Clerk - Florida City, United States - Days Inn Florida City

    Days Inn Florida City
    Days Inn Florida City Florida City, United States

    3 weeks ago

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    Description


    We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel.

    You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us.

    The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction.

    If this sounds like you, apply today Responsibilities:

    • Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests

    General bookkeeping:
    ensure all hotel guest account information is accurate and up-to-date

    • Handle customer complaints as necessary
    • Connect with the housekeeping department to ensure guest accommodations are ready
    • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information Qualifications:
    • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
    • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
    • Comfortable taking telephone calls and mitigating stressful situations
    • Working knowledge of Microsoft Office and reservation management systems
    • High school diploma, GED, or equivalent Compensation: $13 hourly
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