Assistant Food - Chicago, United States - 3m

Description

**About JLL**

Were JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and were honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where were headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements below. Were interested in getting to know you and what you bring to the table

Education & Experience

Bachelors Degree preferred or equivalent work experience in event planning/conference facility management

At least three years experience as an event planning/conference center management

At least two years experience in a supervisory position in an event planning environment

Skills & Aptitudes

Proficient knowledge of conference facility operations including room set up, A/V, conference scheduling software, etc.

Experienced in maintaining catering and inventory systems for ordering, receiving, storing, presenting food and beverage in conference areas

Ability to match guest desires to the appropriate conference space

Able to multi-task in a fast-paced environment, accommodating and communicating to a broad range of guests with varied needs

Able to think quickly and efficiently when confronted with a guest request

Motivated self-starter and creative problem-solver

Proactive, approachable, and solution-focused

Professional demeanor and appearance

Strong planning and organizational skills

Excellent interpersonal and communication skills

Takes initiative and anticipates needs of others

Commitment to company values

Computer literacy, specifically MS Office applications, G-Suite and Internet

Responsibilities

Management

Assists with overseeing the elite level of service provided to all clients and maintaining the highest levels of service standards

Conduct ongoing training with the staff to ensure they have a thorough understanding of their role and responsibilities

Assists with interviewing and evaluating conference center team members

Providing guidance in all aspects of high-end customer service and company policies

Assists the Conference Facility Manager with supervising a team of 5-8 conference facility staff, providing daily support and supervision of their job performance

Counsels and coaches team members regarding unsatisfactory performance, including recommendation of terminations when appropriate and as directed by the Conference Facility Manager

Maintains team to client expectations and enthusiastically upholds all policies and procedures

Participates in weekly staff meetings to discuss upcoming events and expectations

Meets and exceeds departmental goals and follows positive paths of attainment

Encourages team participation and promotes enthusiasm

Assists with other management requests as needed

Conference Facility

Support Conference Facility Manager in overseeing the day to day operations of multi-level conference facility including reception, conference/training rooms, catering, cafes and events

Act as the point person for event planning services and execution

Monitor staff performance and provide ongoing feedback along with areas of improvement under the direction of the Conference Facility Manager

Support Conference Facility Manager throughout the Catering process, including but not limited to:

Maintain systems and procedures for ordering, receiving, storing, presenting food and beverages in client conferencing areas

Under the direction of the Manager, responsible for the planning and execution of events

Meet with host of event to confirm event specifics (set-up, cost center/credit card, menu selection, staff, etc.)

Have room set up as instructed by host

Provide coverage for event if needed (coat checker, monitoring alcoholic drinks, etc.)

Securing all catering orders through current vendors established by the clients ordering

system

Daily interaction with employees and their guests

Conduct several walk throughs of the facility each day to ensure meetings/events are running smoothly

Complete BEOs

Expedite catering orders

Troubleshoot catering orders

Confirm meetings and catering/vendor orders

Comply with local and national requirement related to food handling safety

Successfully complete food handling certification, where required

Assist client in the event planning process including placing and receiving orders

Maintain a relationship with local suppliers and understand commitment to sustainable practices, composting, and healthy alternatives

Understand and articulate the requirements for service of alcohol onsite

Submit/process billing to building departments as necessary

Build relationships and rapport with the booking administrators within JLL to increase usage of conference center and catering services offered

Cover Conference Facility Manager responsibilities and functions when manager is out of office

**What you can expect from us**

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We cant wait to see where your ambitions take you at JLL. Apply today

***JLL Privacy Notice***

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our .

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to