Technical Account Manager - Phoenix, United States - SentinelOne

SentinelOne

Verified Company

Phoenix, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

About Us:

SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time.

Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection.

With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed - to defeat every attack, at every stage of the threat lifecycle.

We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If you're enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team

What we are looking for?

Fast learner, team player, problem solver, ability to work in fluctuating workload environment and with a globally dispersed, crosscultural team
Experience with host base (endpoint agent) security solutions is preferred
Multi OS support experience: Windows, Mac & Linux (mobile platforms an advantage)

Training delivery experience

Required
MongoDB experience preferred, any previous DB (queries and basic programming) acceptable
Previous scripting experience. At minimum a working knowledge of Python, PHP, and Unix shell scripts

What will you do?

Own overall relationship with assigned largescale clients while creating the platform for continuing value growth and repurchase loyalty toward SentinelOne solution.
Lead complex implementation and onboarding projects for S1 products and services.
Deliver professional and technical account management services following the best practices and established procedures through proactive communication, strategic advisory, technical project management, service reviews, escalation management, training, and more.
Work independently to evaluate a customer's environment and architecture to deliver the appropriate design and integration solution while maintaining a high satisfaction rate. This includes, but is not limited to evaluating customers' business needs, infrastructure, security, and compliance requirements.
Work closely with Product, Engineering, Support teams as well as Upper Management, and Sales to advocate customer needs, resolve technical & business issues, defining feature requests, identifying growth opportunities, and collecting customers' feedback
Work to identify and/or develop upsell opportunities.
Maintain an indepth understanding of company technology, products, and services.
Contribute to our knowledge base by creating best practices guides and video tutorials.
Handle government entities within SentinelOne FedRamp infrastructure.

What skills and knowledge should you bring?

At least 3 years experience in field engineering: Senior support engineer (tier 34)/Technical Account Manager/Pre-Sales
Experience working with Enterprise customers
Required
Excellent customeroriented individual, a problem solver
Professional and articulate with excellent written communication skills

Why us?

You will be joining a cutting-edge company, where you will tackle extraordinary challenges and work with the very best in the industry.

Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
Unlimited PTO
Industry leading genderneutral parental leave
Paid Company Holidays
Paid Sick Time
Employee stock purchase program
Disability and life insurance
Employee assistance program
Gym membership reimbursement
Cell phone reimbursement
Numerous companysponsored events including regular happy hours and team building events

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer.

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles.